Contact Us

Click Here to Send Us a Message

To reach MECU by phone, please call 859-258-3990, Monday-Friday 8:30AM-5:00PM

To reach MECU by text, please text 859-258-3990 for member services and 859-554-8680 for the loan department Monday-Friday 7:30AM-5:00PM

To reach MECU by fax, please use 859-258-3993

Phone Branch: 1-800-677-0183

To Report a Lost/Stolen Debit, ATM Card, or Credit Card after business hours: Call 1-888-241-2510

To report fraud or unauthorized ATM / Debit transactions on your account:  Call 859-258-3990

The dispute line is available Monday - Friday 8:30AM to 5:00PM

To Activate a new ATM / Debit Card: Call 1-833-707-2460.

Mail can be sent to MECU at:

METRO EMPLOYEES CREDIT UNION

1306 Versailles Road, Suite 140

Lexington, KY 40504-1117

NOTE: This is not a secure link. Please do not send confidential information such as your account number, social security number, password information, or other information that is considered to be of a sensitive nature.