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Northern New Mexico School Employees Federal Credit Union

CUe-Branch

Internet Banking Service Agreement and Disclosure

This Agreement is the contract that covers your and our rights and responsibilities concerning CUe-Branch Internet Banking Services offered to you. The words "you" and "yours" mean those who complete the CUe-Branch application on line. The words "we", "us", and "our" mean Northern New Mexico School Employees Federal Credit Union (NNMSEFCU) located at 614 Alta Vista St., Santa Fe, NM 87505, phone number 505-982-3802.

By completing the CUe-Branch online registration, you agree to the terms and conditions governing your and our rights and responsibilities concerning the CUe-Branch electronic funds transfer service. Electronic funds transfers (EFT) are electronically initiated transactions involving your deposit and loan accounts at the Credit Union through your personal computer.

CUe-Branch Requirements

You must be a member in good standing and agree to the terms and conditions of NNMSEFCU’S CUe-Branch Agreement and Disclosure.

To use CUe-Branch, you need a computer with a modem, Internet access and a web browser that supports 128-bit encryption. NNMSEFCU is committed to providing the most secure Internet service. When you interact with NNMSEFCU on this secure site, all the information is encrypted or encoded. Encryption is a procedure for turning plain text or other information into an unrecognizable pattern of data. 128-bit encryption is the strongest form of Web browser encryption commonly available for use on the Internet, and you must use a browser that supports 128-bit encryption to access your accounts.

You are responsible for the set-up and maintenance of your computer and modem. We are not responsible for any errors or failures from any malfunction of your computer or any virus or other problems related to the use of the Internet Banking Services.

CUe-Branch Online Registration

To register online for CUe-Branch click the 'Sign Up' button located at https://www.cue-branch.com/nmsefcu/Login.aspx. Then enter the required fields; Account Number, Last 4 of SSN, Date of Birth, and All numbers in the first line of the primary address. Then the user will follow the steps for username and password setup.

CUe-Branch Access

Upon approval, you may use your personal computer to access your accounts. You must use your CUe-Branch user name and password to access your accounts.

Availability of CUe-Branch Internet Service

CUe-Branch services are generally available 24 hours a day, 7 days a week, 365 days a year except for those times that the system is unavailable due to back-up procedures or maintenance. We are not liable under this Agreement for failure to provide access due to a system failure or due to other unforeseen acts.

We may modify, suspend, or terminate access to the CUe-Branch Internet Banking Services at any time and for any reason without notice.

CUe-Branch Services

You can use CUe-Branch to access all accounts that are linked to your social security number. At your request, you may remove access to any account or sub-account that has your social security number.

At the present time, you may use the following CUe-Branch services:

Account Information - You may review balances and transaction history on all accounts and sub-accounts existing under your user name. Your account balances are online and include all transactions that have been posted to your account up to that point in time. However, the availability of funds for transfer or withdrawal may be limited due to our Funds Availability Policy. The transaction history information may be limited to recent account information involving your accounts.

Transfers - You may make transfers to your accounts or other accounts that you are authorized on as often as you like except for those accounts with transfer limitations as disclosed when you opened the account and any amendments to that disclosure. Transfers and bill payments from your savings and club accounts will be limited to a total of six (6) (Federal Regulation D) in any one calendar month. You may transfer or withdraw up to the available balance in your account at the time of the transfer, except as limited under this Agreement or your deposit. We reserve the right to refuse any transaction that would draw upon insufficient or unavailable funds, lower an account below a required balance, or otherwise require us to increase our required reserve on the account.

Transactions involving your accounts will be subject to the terms of your Membership and Account Agreement.

Apply for a Loan - You may make an application for a loan. You will be notified by telephone of the disposition of your application.

Request a Check - You may request a check withdrawal from any savings, checking or club account (excluding Christmas, and IRA, accounts). A check will be issued payable to the member and all joint owners, and mailed to the address on record at NNMSEFCU.

Reorder Checks - You may reorder additional checks in the same format as your last order from us. 

Stop Payment - You may request a stop payment order for a check or range of checks from your checking account. Requests made after 1:00 PM Mountain Time may not be effective until the following business day. A CUe-Branch stop payment request will serve as a substitute for a written order.

E-mail - You may send communications directly to NNMSEFCU. However, NNMSEFCU may not immediately receive e-mail communications that you send and NNMSEFCU will not take action based on e-mail requests until NNMSEFCU actually receives your message and has a reasonable opportunity to act. If you need to contact NNMSEFCU immediately regarding an unauthorized transaction or stop payment request, you may call NNMSEFCU at 505-982-3802 or 1-800-230-6928.

Change Password - You may select a new password for your account access at any time.

Authorized Use

Your user name and password will be your CUe-Branch home signature and you can use it to access all accounts that are linked to your social security number. Members that are joint owners on other accounts will also have access to those accounts. At your request, you may remove access to any account or sub-account that has your social security number.

Security of User Name and Password

You are responsible for safekeeping of your user name and password. You agree not to disclose or otherwise make your user name and password available to anyone not authorized to sign on your accounts. If you fail to maintain the security of your user name and password and NNMSEFCU suffers a loss, we may terminate your CUe-Branch account services immediately. Revealing your user name and password will grant access to those accounts by unauthorized individuals.

To ensure the security of your CUe-Branch account, we will return you to the Log On screen if no activity has occurred within thirty (30) minutes.

Member Liability

You are responsible for all transfers you authorize under this Agreement. If you permit other persons to use your user name and password, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us at once if you believe anyone has used your user name and password or accessed your accounts without your authority. Telephoning is the best way of keeping your possible losses down. For CUe-Branch transactions, if you tell us within two (2) business days, you can lose no more than fifty dollars ($50.00) if someone accessed your account without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or user name and password, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as five hundred dollars ($500.00).

Also, if your statement shows CUe-Branch transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may be liable for the full amount of the loss if we can prove that we could have stopped someone from making the unauthorized transactions. If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.

If you believe that someone has used your user name and password or has transferred or may transfer money from your account without your permission, call us at 505-982-3802 or 1-800-230-6928.

Immediately change your password if you think it has been compromised.

Business Days

Our business days are Monday through Friday, excluding holidays. 

Fees and Charges

Currently there are no fees to use CUe-Branch. All standard fees (NSF, Stop Payment, etc.) set forth in our fees and charges schedule apply. NNMSEFCU reserves the right to charge for CUe-Branch account access or transactions in the future. You will be given at least 30 days advance notice before NNMSEFCU implements any changes to fees or adds any new fees for CUe-Branch service.

Right to Receive Statements

All of your CUe-Branch transactions will appear on your regular account statement. NNMSEFCU will not provide separate documentation of this activity. You may print the confirmation of each transaction from your computer screen for your records.

Account Information Disclosure

We will disclose information to third parties about your account or the transfers you make:

  1. Where it is necessary for completing transfers; or
  2. in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
  3. in order to comply with government agency or court orders; or
  4. if you give us written permission 

Credit Union Liability for Failure to Make Transfers

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable for instance:

  1. If through no fault of ours, you do not have enough money in your account to make the transfer, your account is inactive, or the transfer would go over the credit limit on your line of credit, if applicable.
  2. If you used the wrong password or you have not properly followed any applicable computer or Credit Union user instructions for making transfer and bill payment transactions.
  3. If your computer fails or malfunctions or the CUe-Branch service was not properly working and such problem should have been apparent when you attempted such transaction.
  4. If circumstances beyond our control (such as fire, flood, telecommunication outages, strikes, equipment or power failure) prevent making the transaction.
  5. If the funds in your account are subject to an administrative hold, legal process or other claim.
  6. If you have not given NNMSEFCU complete, correct and current instructions so NNMSEFCU can process a transfer or in the event we receive conflicting information.
  7. If the error was caused by a system beyond NNMSEFCU’S control such as a telecommunications system or Internet Service Provider.
  8. If there are other exceptions as established by NNMSEFCU.

Termination of Electronic Fund Transfer Services

You agree that we may terminate this Agreement and your electronic fund transfer services if you, or any authorized user of your CUe-Branch services or password, breach this or any other agreement with us; or if we have reason to believe that there has been an unauthorized use of your accounts or password.

You or any other party to your account can terminate this Agreement by notifying us in writing. Termination of service will be effective the first business day following receipt of your written notice. Termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.

CUe-Branch services may be terminated to those members that cause a loss to NNMSEFCU.

Notices

NNMSEFCU reserves the right to change the terms and conditions upon which this service is offered. NNMSEFCU will mail notice to you at least thirty (30) days before the effective date of any change, as required by law. Use of this service is subject to existing regulations governing the Credit Union account and any future changes to those regulations.

Governing Law

This Agreement shall be governed by and construed in accordance with all applicable federal laws and all applicable substantive laws of the State of New Mexico where you opened your account and the By-laws of the Credit Union as they now exist or may hereafter be amended. You understand that we must comply with these laws, regulations, and rules. You agree that if there is any inconsistency between the terms of the Agreement and any applicable law, regulation, or rule, the terms of this Agreement will prevail to the extent any such law, regulation, or rule may be modified by agreement between us. 

Enforcement

You agree to be liable to NNMSEFCU for any liability, loss, or expense as provided in this Agreement that NNMSEFCU incurs as a result of any dispute involving your accounts or services. You authorize NNMSEFCU to deduct any such liability, loss, or expense from your account without prior notice to you.

Error Resolution

In case of errors or questions regarding your CUe-Branch transactions, call us at 505-982-3802 or 1-800-230-6928 or write to us at Northern New Mexico School Employees Federal Credit Union, 614 Alta Vista St., Santa Fe, NM 87505 as soon as you can. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number.
  2. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the error promptly. For errors related to transactions occurring within thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within twenty (20) business days. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question (ninety (90) calendar days for new account transaction errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account.

If it is determined there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

E-Statement Enrollment 

By enrolling in CUe-Branch, you are automatically enrolled in electronic account statements from NNMSEFCU. This service is available to you at no cost, and will allow you to view your current and past account statements for all of your accounts on a secure website. As part of the registration process, please read the following Consent and Authorization disclosure and indicate your acceptance at the bottom.

Consent And Authorization for Electronic Transmission of Regular All Account Statements

In this Consent and Authorization, the words “I,” “Me,” and “My” mean each person accepts this disclosure below. The words “Account Number” mean the account number that I entered to access this Consent and Authorization. The word “Account” means any and all accounts held at NNMSEFCU under the Account Number, including but not limited to accounts held under a suffix number, such as share, checking, savings, retirement, certificate and loan accounts.

I understand that pursuant to My account and/or loan agreements with NNMSEFCU, I may be entitled to receive periodic account statements in connection with My Account, such as savings account statements, loan statements,  (“Account Statements”). By indicating My acceptance of these excepting terms and conditions, I authorize NNMSEFCU to discontinue sending Me such periodic Account Statements via postal mail service for My Account and to instead deliver such periodic Account Statements to Me electronically (“E-Statements”). begin sending statement information via e-mail. I understand and agree that NNMSEF Federal Credit Union will send Me an e-mail on an ongoing basis to My primary e-mail address, as indicated in CUe-Branch, notifying Me that My E-Statement account statement(s) are ready to be viewed on the NNMSEFCU’S website. I understand and agree that I will no longer receive paper copies of My periodic Account Statements. 

I further understand and agree that:

  1. I am the authorized signer [primary accountholder] of the Account indicated below. My acceptance executed in conjunction with this Consent and Authorizationany electronic transaction on this Account shall be legally binding on all owners on the account including myself and such any transaction performed pursuant to this Consent and Authorizationtransaction shall be considered authorized by Me.
  2.  If the Account Number entered to access this Consent and Authorizationthe Account indicated below is a joint account, I acknowledge that I am the primary accountholder of the joint accountAccount indicated below and that My consent and authorization has been authorized by each of the joint accountholders. All joint accountholdersowners on the account are legally bound by the terms and conditions of this Consent and Authorization. Transactions performed on any Account indicated below by electronic means, which contain an electronic signature [where my password is utilized][where the security procedure described below is utilized], shall be considered authorized by me.
  3. My ongoing consent to receive subsequent account Statements electronically is voluntary and may be withdrawn at any time. I may withdraw consent at any time by contacting the credit union at 505-982-3802 or 1-800-230-6928 or write to us at Northern New Mexico School Employees Federal Credit Union, 614 Alta Vista St., Santa Fe, NM 87505.  I can also enroll at anytime by submitting a request in writing, by telephone and Subject to NNMSEFCU’S confirmation of My request, such withdrawal shall become effective no later than fifteen (15) days after receipt by NNMSEFCU. Upon termination, I understand and agree that I will no longer have access to My Account Statements online and that I will receive all ccount Statements in paper form via postal mail service.
  4. My computer system meets the minimum system requirements set forth below. In addition, I have and will maintain a printer capable of printing any E-Statements account statements that are e-mailed to Me and/or made available on NNMSEFCU’S website. In the alternative, I have and will maintain the ability to electronically save and visually display on My computer screen any E-Statements account statements that are e-mailed to Me and/or made available on NNMSEFCU’S website. I understand that NNMSEFCU recommends that I print a copy of any E-Statement and of this Consent and Authorization for My records. Minimum System Requirements: To receive and review account statements electronically, and to view, download, and print E-Statements, you will need an internet browser using one of the three most current versions.
  5. I agree to maintain a valid, active e-mail address. I must promptly notify NNMSEFCU of any change in My e-mail or postal address by contacting NNMSEFCU at 1-800-230-6928 or by changing my email address in CUe-Branch by accessing the “Services” tab and choosing “Change Email Address” and following the instructions.  NNMSEFCU is not liable for any third party-incurred fees, other legal liability, or any other issues or liabilities arising from E-Statements or notifications sent to an invalid or inactive e-mail address or postal address that you have provided by mail.
  6. I may also request a paper copy of anyperiodic regular and/or Visa Account Statement. an electronic transaction [A fee may be charged for any such paper copies, subject subject to the fee as set forth into NNMSEFCU’S Schedule of Fees and Charges].
  7. I understand and agree that NNMSEFCU reserves the right to change the terms and conditions of this Consent and Authorization. NNMSEFCU will notify Me before the effective date of any change. This means NNMSEFCU will mail Me notice using the United States Post Office at the address NNMSEFCU currently has on file. By accessing My E-Statements after I receive any notice of change will constitute My agreement to such change(s). NNMSEFCU reserves the right to discontinue the E-Statements program at any time.

Security Procedures: I understand that I cannot sign up for the E-Statements program and cannot access My regular account statements without first signing up for CUE-BRANCH and obtaining a CUE-BRANCH Username and a CUE-BRANCH Password. I AGREE THAT USE OF A CUE-BRANCH USERNAME AND CUE-BRANCH PASSWORD TO SIGN UP FOR THE E-STATEMENTS PROGRAM AND TO ACCESS MY ACCOUNT STATEMENTS CONSTITUTES A REASONABLE SECURITY PROCEDURE. I further understand that if I disclose My CUE-BRANCH Username and CUE-BRANCH Password to other people, they may also have the ability to access My regular account statements and I will be responsible for any transactions they may complete. I agree to notify NNMSEFCU immediately if I believe any of My accounts have been accessed without My permission to access My accounts. The terms and conditions in this Consent And Authorization for Electronic Transmission of Regular All Account Statements only apply to the E-Statements program. Provisions in other NNMSEFCU agreements and disclosures, including but not limited to NNMSEFCU’S Account Disclosure and in any and all loan agreements and disclosures, may be revised from time to time and remain effective for all other aspects of the accounts involved.I am an authorized signer on this account. I understand NNMSEFCU will send me an e-mail on a monthly basis notifying me that my statement(s) are ready to be viewed. In order for NNMSEFCU to notify me of my E-Statement delivery, it is my responsibility to inform NNMSEFCU with any changes in my e-mail address on this site, by contacting them at 505-982-3802 or 1-800-230-6928 or at the branch. I understand I may cancel this authorization at any time upon written request at which time the Credit Union will resume mailing of all my future periodic statements and I will no longer have access to my statements online.