Online/Mobile App Agreement & Disclosure
Agreement
This Online/Mobile Banking Agreement (“Agreement”) contains the terms and conditions governing your use of WCU Credit Union’s “Online Banking” program (WCU Home banking). The Program is an Internet based service that will allow you to review and conduct financial transactions online.This Online Banking Agreement (“Agreement”) is a contract that establishes the rules, which cover your electronic access to your various accounts at WCU Credit Union Internet Banking Services. By using WCU Home banking (Online Banking Services), you accept and agree to all of the terms and conditions in this Agreement. Please read it carefully. You should retain a copy of this Agreement. The first time you access your accounts through WCU’s Home banking (Online Banking) confirms your agreement to be bound by all the disclosures and agreements and acknowledges your receipt and understanding of this Disclosure and Agreement. This Agreement will be effective as of that same date. All transactions done on Online Banking are also subject to the terms of the specific deposit or loan account agreements and disclosures and the current service charges schedule (fee schedule).
DEFINITIONS. (AS USED IN THIS AGREEMENT)
“We”, “our”, “us”, and “Credit Union” mean WCU Credit Union. “You”, “your”, and “member” mean the accountholder authorized by the Credit Union to use Online Banking Services under this Agreement and anyone else authorized by that accountholder to exercise control over the accountholder’s funds. “Account” or “Accounts” means your accounts at the Credit Union including loans, checking, savings and all other deposit and transaction accounts subject to this Agreement.
“Electronic Fund Transfers” has the same meaning as in Regulation E (12 CFR1005) and includes ATM withdrawals, preauthorized transactions, point of sale transactions and transfers to and from your Accounts using telephone or Internet Banking Services. “Account Transfer” means any transfer of funds debited from or credited to your Account at the Credit Union through Electronic Fund Transfers or through the Credit Union’s internal transfer between Accounts initiated through Online Banking Services. “Internet Banking” or” Online Banking” Services means the services provided pursuant to this Agreement (WCU Home banking). “Business Day” means Monday through Friday, excluding federal holidays. “Service Provider” means Connect/PSI. “Web Site” means the Credit Union’s website at www.wcucu.com.
ADDITIONAL SERVICES
We may, from time to time, make additional services available through our Internet Banking Services. Our notification may be in the form of information posted on our Web Site and will be subject to the terms and conditions of and amendments to this Agreement unless we state otherwise. We will notify you of the availability and terms of these new services. By using these additional services when they become available, you agree to be bound by this Agreement and any amendments to it, and accept any additional instructions, procedures, terms, and conditions provided to you with respect to each of these new services as amendments to this Agreement.
MODIFICATIONS
WCU Credit Union Online Banking (Including Mobile Apps.) reserves the right to modify or discontinue, temporarily or permanently, the Services with or without notice to you. Such modifications may include establishing or changing limits concerning use of the Services, temporarily or permanently, including (i) any features, licensing terms, or other characteristics of any version of the Services that it releases, (ii) the amount of storage space you have on the Services at any time, and (iii) the number of times (and the maximum duration for which) you may access the Services in a given period of time. We reserve the right to make any such changes effective immediately to maintain the security of the system or Account Information or to comply with any Laws. You may reject changes by discontinuing use of the Services to which such changes relate. Your continued use of the Services will constitute your acceptance of and agreement with such changes. User access and use of the Services may be interrupted from time to time, including due to the malfunction of equipment, periodic updating, maintenance or repair of the Site and/or the Services or other actions that WCU Credit Union Online Banking (Including Mobile Apps.), in its sole discretion, may elect to take. Maintenance upon the Services may be performed from time to time resulting in interrupted service, delays or errors in the Services. WCU Credit Union Online Banking (Including Mobile Apps.) shall not be liable to you or any third party should we exercise our right to modify or discontinue the Services.
ELECTRONIC DISCLOSURE AND CONSENT
You agree that we may provide you with all disclosures, notices and other communications, about Online Banking Services including this Agreement and any future amendments, in electronic form. We will provide all future notices by posting them on the Web Site for a period of at least 90 (ninety) days. You may download or print the notices from your computer, if you have the proper hardware and software. At your request, we will provide you with a paper copy of any of the above documents without any fee.You have the right to withdraw this consent, but if you do so, we will immediately terminate your participation in Online Banking Services. You may obtain copies of any documents we provided electronically or withdraw your consent by contacting us at (256) 355-5010.
DISCLAIMER
The Services provided by WCU Credit Union Online Banking (Including Mobile Apps.) are not intended to provide legal, tax or financial advice. The Services are not a financial planner, broker or tax advisor. The Services are intended to assist you in your financial organization and decision-making and are broad in scope. You should consult with your accountant or other financial professional who is fully aware of your circumstances in addition to using the Services.
ONLINE BANKING ACCOUNTS AND SERVICES.
You agree to use Internet Banking Services solely for the services described in this Agreement and solely in connection with each WCU Account on which you are authorized to conduct transactions or obtain information.
ELIGIBLE ACCOUNTS
Each WCU deposit or loan account, including lines of credit you have with us is called an “Eligible Account.”
Eligible accounts include both Consumer Accounts and Commercial Accounts.
A “Consumer Account” is an account held by a natural person(s) established primarily for personal, family, or household purposes. A “Commercial Account” is any other account. Eligible Accounts will include all Accounts on which the member is listed as an account owner or borrower. When a Primary Account Owner accesses Online Banking, that member will be able to view and access all linked accounts (cross accounts) for which the person is a joint owner. We reserve the right to limit the types and number of accounts eligible for Online Banking.
ACCOUNT INFORMATION
You may use the Online Banking Services to receive, download, store and print information that is routinely set forth in the statements for the Account, such as debits and credits made to the Account, amounts and item numbers for items drawn on the Account, and Account balances. Because the information made available to you is "raw data" furnished through the Service Provider and is subject to change, we cannot assure you of the accuracy or completeness of the information and expressly disclaim the same. You will still receive your usual periodic statement of account ("Account Statement") for each Account maintained with the Credit Union. Your Account Statement remains the Credit Union's official record of your Account balances and activity.
ONLINE BANKING SERVICES
You may use Online Banking Services for the following functions:
- Obtain balance info for share, share draft, loan, money market, club, IRA and certificate accounts.
- Review transaction history (including “pending” transactions) for share, share draft, loan, money market, club, IRA and certificate accounts.
- Transfer funds to & from share, share draft, and Money Market accounts (including cross/linked WCU Accounts).
- Schedule one-time or recurring transfers in the future (including cross-account transfers).
- Make loan payments from your share, share draft, and Money Market accounts.
- Determine if a particular item has cleared.
- View, print and download images of recently paid checks drawn on your Accounts.
- Verify the last date and amount of your payroll deposit.
- Submit email address changes.
- View, print, save, or download account history or *account statements, or *tax documents. (*Available only to members who have signed up & agreed to terms/conditions for E-Statements through WCU Home banking.)
- Direct us to make payments from your Account to 3rd parties (optional with a draft account, under separate Bill Pay agreement)
ONLINE BANKING INITIAL SETUP
Step 1 - Log In as a New User
The first time you Log In, you will need to set up a New User Profile
• Visit www.wcucu.com
• Click on “Online Banking”
• Click on “New User”
• Enter Account #/User ID: Use your 5-Digit WCU Account number
• Enter PIN/Password: Use the last 4–digits of the primary account holder’s Social Security Number.
Step 2 - Verification
You will be asked to verify your identity by entering the last 4-digits of the Primary account holder’s Social Security Number, their zip code and their birth date.
Step 3 - Change Password / User ID
For security, you will be required to change your Password and User ID upon initial registration Enter the last 4-digits of the Primary account holder’s Social Security Number.
• Enter New Password:
• Must be 8 to 25 characters long
• Must contain both letters and numbers
• No symbols except for the underscore _
• Passwords are case sensitive
• Cannot be your SSN or WCU account number or your User ID, or your Email, NOR any of your 3 previous passwords
Re-enter New Password, then click “Submit”.
• Enter a New User ID (on the following page)
• Must be 5 to 25 characters long
• Must contain at least one letter and one number
• Must contain NO symbols
Step 4 - Accept Online Banking Agreement
You must accept the Online Banking Agreement to access Online Banking. This agreement also contains important information regarding e-Statements, e-Notices, Bill Pay and transfer information.
Step 5 - Enhanced Log In Security
MULTIFCATOR AUTHENTICATION QUESTIONS:
You will be required to choose 3 Security Challenge Questions & Answers prior to completing a successful login to Online Banking for additional security.
Step 6 - Verify your email address when prompted.
BILL PAYMENT SERVICES
Included in the Online Banking Services is an optional service that allows you to direct us to make payments from your eligible deposit Account to a person or entity to which you wish a bill payment to be directed or is a person or entity from which you receive electronic bills, as the case may be. Our free Bill Pay system works just like an online checkbook. You control what bills are paid, payment date, and amount paid. Set up one time or recurring payments, expedite payments, send money online to another person, or edit payments as needed – nothing comes out of your account until you say so. This is provided through our service entitled “Bill Pay”. This service is provided by us through our non-affiliate service providers. Any applicable fees may apply for the use of Bill Pay as provided in the separate Bill Payment Service Agreement which controls the Bill Pay service. Standard delivery of bills is free. Expedited options will incur charges. Transaction limits may apply. You are responsible for providing contact information for each payee of a Bill Payment transaction. You are also responsible for providing any changes to this contact information as soon as you are aware of them in order to prevent a loss. Using the Bill Payment service, you may only pay established payees with United States addresses. While payments to most payees can be made using the Bill Payment service, we reserve the right to refuse to make payments to certain payees, such as alimony, child support, tax and other court directed or government payments, fines or penalties. We are unable to process any payments to federal, state or local tax agencies. You may use the Bill Payment function of the Program using funds in one or more of the Eligible Consumer or Commercial Accounts that is a checking account. All payments are made from the designated Eligible Accounts each of
which must be a checking account. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete. We will withdraw the designated funds from your share draft account for bill payment transfer by the designated cut-off time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you are scheduled for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor. You are responsible for having sufficient funds on deposit to make payments in full on scheduled Payment Dates. If there are insufficient funds in your designated Eligible Account to make the payments you have authorized, we may either refuse to pay the item or we may make the payment and thereby overdraw your designated Eligible Account. In either event, you are responsible for any non-sufficient funds (NSF) and overdraft charges we may impose as stated in your depositor agreement.
BILLPAY INITIAL SETUP
Step 1 - Sign into WCU’s Home banking and select the “Bill Pay” tab.
Step 2 - Accept the terms and conditions of the Bill Payment Service Agreement.
Subsequently you will be able to activate Bill Pay Services.
If you do not choose the Bill Pay service at this time, you may add the service later through the Online Banking Services.
At the present time, you may use Bill Pay to:
- Initiate bill payments through our Bill Pay service
-See WCU’s BillPay Agreement & Disclosure online at www.wcucu.com for full details.
- There is no limit on the number of bill payments per day.
- See Section 2 of WCU’s EFT Agreement/Disclosure for transfer limitations that may apply to these transactions.
MOBILE BANKING SERVICES
Mobile Banking is offered as an additional service to our Online Banking Services. You will be able to download an application on your phone that uses your phone’s browser to access your Account. It is not intended to replace access to Internet Banking Services from your personal computer or other methods you use for managing your accounts and services with us.
Mobile Banking allows you to access your account information and conduct a variety of other transactions on your mobile phone. In order to use the Mobile Banking, you must be enrolled to use the Internet Banking Services and then activate your mobile device on the Internet Banking Services. We reserve the right to limit the types and number of accounts eligible for Mobile Banking. We reserve the right to refuse to execute any transaction you request through Mobile Banking.We also reserve the right to modify the scope of the Mobile Banking Service at any time. We do not guarantee functionality of the service on all mobile devices.
At the present time, you may use Mobile Banking (Mobile Apps) to:
- Obtain various account information related to any of your share, share draft, money market, club, IRA, loans,
or Certificate accounts (including current and available balances, dividends posted, loan payment amounts)
- Verify the last date and amount of your payroll deposit.
- Determine if a particular item has cleared.
- Transfer funds between share, share draft, money market accounts. (Including cross-account transfers).
- Make loan payments from your share, share draft, and Money Market accounts.
- Access e-Statements & Tax Documents for the account you are logged in for. (Available only to members who
have signed up & agreed to terms/conditions for E-Statements through WCU Home banking.)
- Account History available for viewing is limited to the past 90 days.
MOBILE BANKING INITIAL SETUP
You must be set up to use WCU Home banking and have logged in at least once in order to access WCU’s Mobile Banking / Mobile Apps.
If you are NOT currently a WCU Home banking User, please see the ONLINE BANKING INITIAL SETUP Section above for instructions on how to register for WCU Home banking.
Step 1 – Register and Log In as a WCU Home banking User
Step 2 – Go to the iTunes Store or Google Play Store, search and download the WCU Mobile app for Android, iPhone
or iPad
Step 3 – Use your WCU Home banking Login Credentials for your Login Credentials for WCU’s Mobile Apps
Step 4 – The Check the email address on file for the Primary Account Owner for a security code.
• The first time you Login to Mobile App, an email with a security code will be sent to the primary email address on file.
Step 5 – Enter this code in the app as requested.
· Once the code has been verified the app setup is complete.
· If you remove WCU’s Mobile App from your device, you will be required to do this again if you re-install WCU’s Mobile App).
Remember – Mobile App Account History available for viewing is limited to the past 90 days.
Mobile Banking may not be accessible or may have limited use over some network carriers.
We cannot guarantee and are not responsible for the availability of data services provided by your mobile carrier, such as data outages or “out of range” issues. You are responsible for the charges of any wireless service provider while using the service. You agree that you will contact us directly if you encounter any problems with Mobile Banking.
We may modify the Mobile Banking service from time to time at our sole discretion. In the event of any modifications, you are responsible for making sure you understand how to use Mobile Banking as modified. You also accept responsibility for making sure that you know how to properly use your mobile phone and we will not be liable to you for any losses caused by your failure to properly use the Mobile Banking service or your mobile phone. You agree that, when you use Mobile Banking, you remain subject to the terms and conditions of your existing agreements with any unaffiliated service providers, including, but not limited to, your mobile service provider and that this Internet Banking Agreement does not amend or supersede any of those agreements. You understand that those agreements may provide for fees, limitations and restrictions which may impact your use of Mobile Banking (i.e., data usage charges imposed on you by your mobile service provider for uses of or interaction with Mobile Banking), and you agree to be solely responsible for all such fees, limitations, and restrictions. You agree that only your mobile service provider is responsible for its products and services. Accordingly, you agree to resolve any problems with your provider directly without involving us. The accounts that you access using the Mobile Banking service are subject to the terms and conditions of the deposit agreement for those accounts and the additional terms and conditions included in this Internet Banking Agreement.
E-STATEMENTS and ELECTRONIC NOTICES
When you register for online banking, you may consent to receive your periodic account statements online through our e-Statement service. You must provide a valid email address and log in to Online Banking to receive e-Statement services. If you currently receive paper statements and wish to change to e-Statements, simply click on Online Services and select e-Statements. Your statement preference is then set going forward until we receive notification from you to change it, if applicable. Your e-Statements may include the periodic account and transaction activity for your deposit, loan and credit card accounts; notices for insufficient funds, certificate maturity, and other similar account notices; year-end tax statements for dividends earned and mortgage interest paid and any disclosures. E-Statements and notices are accessed by signing on to Online Banking and clicking on the e-Statement button. We will send you an e-mail whenever a monthly statement, account notice, or tax form is available for review. You also have the option to download or print the documents for future reference.
You have the right to request and receive your statements and other documents in paper form, and you may withdraw your consent to receive e-Statements at any time. In order to continue to receive e--Statements, you must keep your email address updated with WCU at all times. If you are unable to view the e-Statement page by the next day, please contact WCU Credit Union. E--Statements and check images are displayed in Adobe Acrobat Reader, so you must have this application installed. If you do not currently have Adobe Acrobat Reader, you can download a copy free by going to http://www.adobe.com/products/acrobat/readstep2.html
To sign-up for E-Statements
1. Login to WCU Home banking
2. Click on the “Accounts” tab
3. Click on “e-Statements.”
4. Verify your email address on the screen
5. Read the disclosure/agreement
6. Click on “I Consent” at the bottom of the e-Statement Signup page to consent to accept statements electronically instead of by way of US mail.
To view your e-Statement
1. Log into WCU Home banking by entering your User ID and Password
2. Click the Accounts Tab
3. Select the e-Statement option
TRANSFERS
INTERNAL ACCOUNTS
You may use our Online Banking Services to initiate Account Transfers between your WCU Accounts. Please ensure that you have sufficient funds to affect any funds transfers from your Accounts. We may at any time decline to execute any funds transfers that we believe may violate applicable law.
LINKED ACCOUNT (CROSS ACCOUNTS)
When you first set up your User Name/User ID & Password, we will link all of your eligible WCU Accounts.
This includes all eligible account suffixes you are listed on as a primary or joint owner. If you open an additional eligible account/suffix at a later date, we will link your new account to the Online Banking Service.
EXTERNAL TRANSFER (VIA BILLPAY SERVICE)
External Transfer allows you to schedule transfers between WCU and other financial institutions or individuals through our BillPay Service. (See WCU’s BillPay Service information section below).
AUTHORIZATION. You expressly authorize us to debit the Account in the amount of any Account Transfer initiated through Internet Banking Services by you or your authorized agent. You agree that we may treat any such Account Transfer from an Account the same as a legally sufficient written withdrawal, transfer, or check and that we may treat any such Account Transfer to an Account the same as a deposit, all in accordance with the terms of this Agreement and all of your deposit agreement(s) with us. You agree that we may comply with transfer instructions entered by any person using an authorized User Name and Password, regardless of the restrictions placed at the Account level, i.e., two signatures required or minor no withdrawal.
TRANSFER LIMITATIONS
Your ability to initiate Account Transfers between deposit Accounts may be limited by federal law or by the terms of your deposit agreements with us. Account Transfers from deposit Accounts that are savings or money market deposit Accounts are limited as required by federal regulation (REG-D).
-You agree that we may, without notice or other obligation to you, refuse to make any Account Transfer for security reasons or as otherwise expressly provided in this Agreement or your deposit agreements with us.
-No transfers will be allowed through Online Banking if any loan on your WCU Account is past due.
-No transfer or debit may exceed the available funds in your account combined with any funds available on a line of credit or any funds available per our overdraft privilege program (if applicable).
-The Credit Union may, at its discretion, approve a transaction that takes an account balance negative, which would incur a standard overdraft fee. The Credit Union also reserves the right to refuse a transaction that would result in insufficient funds, draw on unavailable funds, or take an account below a required minimum balance.
Electronic withdrawals and/or transfers from a Share/Savings or Money Market Account are limited by Federal regulations to a total of six (6) transfers in any one (1) calendar month.
Per Regulation D -If you exceed these limitations, your account may be subject to a fee or be closed. You may make no more than six (6) transfers and withdrawals from your Share or Money Market account to another account of yours or to a third party in any calendar month by means of: Pre-Authorized transfer or withdrawal, Automatic (ACH) transfer or withdrawal, or Internet (WCU Home banking) transfer, or Mobile (WCU Mobile Apps) transfer, or Telephonic (either WCU Branch or Flash Talk) transfer, or by and “automatic overdraft protection” transfers (made to cover a check, a draft, a debit card or similar transfer order). In accordance with REGULATION D, WCU allows 6 REG-D transfers in any one calendar month, free. After the 6th REG-D transfer in any one calendar month, you will be charged a REG-D Overdraft Transfer Fee of $35 per transfer for each additional REG-D transfer.
TIME OF ACCOUNT TRANSFERS; POSTING; AND FUNDS AVAILABILITY
If you initiate an Account Transfer of available funds between Accounts on or before 6:00 p.m. Central Time (“CT”) on a Business Day, the Account Transfer will be posted on the same Business Day. Account Transfers initiated after 6:00 p.m. CT on a Business Day or on weekends and holidays may be posted on the next Business Day. Account Transfers to make payments to Accounts must be initiated by 6:00 p.m. CT on a Business Day in order to be processed on the same Business Day. Funds transferred will be available for withdrawal on the same Business Day that the Account Transfer is posted by the Credit Union. If there are not available funds in the Account from which a transfer is being made at the time the transfer is processed, at our option, your Account may become overdrawn and you may be charged a fee, or the transfer may be canceled. You authorize us to withdraw the necessary funds from your Account on the date you submit a transfer request. You agree that you will instruct us to make a withdrawal only when a sufficient balance is or will be available in your Accounts. If you do not have a sufficient balance, including available credit under any overdraft protection plan, we may refuse to complete the transaction. In either case, we reserve the right to impose a non-sufficient funds (NSF) fee, and no further attempt will be made by the Credit Union to process the transfer request. The Credit Union is under no obligation to notify you if it does not complete a transfer because there are non-sufficient funds in the Account to process the transaction. In all cases you are responsible for making alternate arrangements.
DISRUPTION IN INTERNET BANKING SERVICES
You may access our Internet Banking Services 24 hours a day, seven days a week. However, occasionally we may perform regular maintenance and upgrades on systems and equipment, which may result in errors or interrupted service. We cannot guarantee that we will provide notice of such interruptions. Accessibility may also be interrupted because of conditions beyond our control, including, but not limited to, equipment malfunctions, power failures, and, outages in internet or phone service. In no event shall we be liable for any claim arising out of such a delay, interruption, disruption, or similar failure.
HARDWARE AND SOFTWARE REQUIREMENTS SYSTEM REQUIREMENTS
You need a personal computer or mobile device and access to the Internet to use WCU’s Online Banking. You are responsible for installation, maintenance and operation of any required software or hardware. We are not responsible for errors or failures involving any telephone or cable service, Internet service, software or hardware. We cannot provide diagnostic or technical support for your software or hardware. In order to access and retain records in connection with Internet Banking Services, your system must meet the following requirements.
General:
• Broadband Internet Access through your PC or mobile device;
• An internet browser that supports 128-bit or higher encryption.
• A personal computer or a mobile phone or device, operating system and telecommunications connections to the Internet capable of supporting the foregoing that meets our system requirements, as may be set out on our website.
• Updated Operator software on any device used to access Online Banking
• Sufficient electronic storage capacity on your computer’s hard drive or other data storage unit.
• Sufficient electronic storage capacity on your computer’s hard drive or other data storage unit.
• An email account and email software capable of reading and responding to your email in order to participate in our electronic communications programs.
• A printer that is capable of printing from your browser and email software (in order to print statements, copies of checks, tax documents, etc.).
• Cookies Enabled
• Pop Ups Allowed
• JavaScript Enabled
• Acrobat Reader 7.0 (or higher)
Operating Systems
• Windows® operating system: Windows 7 and higher
• Macintosh® operating system: Mac OS Yosemite (version 10.10 and higher)
Recommended Web Browsers & Mobile Platforms
Desktop Web BROWSERS (The Latest Version of the following):
• WINDOWS = Chrome, Firefox, Opera, Internet Explorer
• MAC = Chrome, Firefox, Safari, Opera
Mobile Device PLATFORMS (The Latest Version of the following):
• ANDROID = Chrome and Firefox
• iOS = Chrome, Firefox, Safari
Hardware
You also confirm that your computer or electronic device meets the specifications and requirements listed below, and permit you to access WCU Home banking/Mobile Banking and access and retain the disclosures and notices electronically. You are solely responsible for the equipment (including your personal PC and software) you use to access Internet Banking Services. We are not responsible for errors or delays or your inability to access Internet Banking Services caused by your equipment. We are not responsible for the cost of upgrading your equipment to stay current with Internet Banking Services nor are we responsible for any damage to your equipment or the data resident thereon.
Internet Connection
You understand and agree that use of or connection to the Internet is inherently insecure and that connection to the Internet provides opportunity for unauthorized access by a third party to your computer systems, networks, and any and all information stored therein. We shall not be responsible for any adverse consequences whatsoever resulting from your connection to or use of the Internet, and shall not be responsible for any use by you of an Internet connection in violation of any law, rule, or regulation or any violation of the intellectual property rights of another.
Virus Protection
You agree that the Credit Union is not responsible for any electronic virus that you may encounter using Internet Banking Services. Routinely scan your PC using any reliable virus protection product to detect and remove any viruses found.
About "Cookies"
To provide better service and a more effective web site, we use "cookies" as part of our interaction with your browser. A "cookie" is a small text file placed on your hard drive by our web page server. These cookies do not collect personally identifiable information, and we do not combine information collected through cookies with other personal information to determine who you are or your e-mail address. Cookies are commonly used on web sites and do not harm your system. By configuring your preferences or options in your browser, you determine if and how a cookie will be accepted. We use cookies to determine if you have previously visited our web site and for a number of administrative purposes.
Changes to hardware or software requirements
If our hardware or software requirements change, and that change would create a material risk that you would not be able to access or retain your Electronic Communications, we will give you notice of the revised hardware or software requirements. Continuing to use Electronic Banking Services after receiving notice of the change is reaffirmation of your consent.
SECURITY
Secure Access to Your Accounts
When using our Online Banking application, you're protected by several security features including advanced encryption technology to prevent unauthorized access to your accounts.
We have taken all appropriate measures to ensure that our website and online banking product is secure, and that our members’ account information remains private. Our members also play a role in protecting their information.
ONLINE BANKING SECURITY
When using WCU’s Online Banking application you're protected by these security features:
• Privacy protection of your financial information as detailed in our Privacy Notice located at www.wcucu.com
• Your session automatically ends when you exit the (Mobile) application.
• Automatically times out session if you are inactive for a predefined number of minutes (Home banking).
SSL
Online Banking uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection. Your online banking User ID and Password should be provided only when your browser shows a Secure Socket Layer (SSL) session is taking place. If your browser doesn’t support SSL or 128-bit encryption, you will need to upgrade your browser. Secure Socket Layer (SSL) technology encrypts account information between computers, so that it is virtually impossible to be read by others. We recommend that our members use a current version of browser software so that they may benefit from the most up to date internet security available. After you finish any website session that included viewing or sending private information you should close your browser window.
ENCRYPTION:
Advanced encryption technology to prevent unauthorized access. Online Banking uses 128-bit encryption to make your information unreadable as it passes over the Internet.
MULTIFCATOR AUTHENTICATION
Personal security question to further guard against identity theft. You will be required to choose 3 Security Challenge Questions & Answers (“Multifactor Authentication”) prior to completing a successful login to Online Banking for additional security. You will be prompted to answer these questions periodically to validate your identity when using WCU’s Home banking & Mobile Apps. You can change these questions & answers at any time by going to the User Options Tab & choosing “Change Challenge Questions”. For more information about Multifactor Authentication, you may visit http://www.ffiec.gov/press/pr101205.htm.
RANDOM (CAPTCHA) CODES
CAPTCHA stands for Completely Automated Public Turing test to tell Computers and Humans Apart. After your initial login, each time you log in to WCU Home banking, you will be required to enter a “random” (CAPTCHA) code (that is case sensitive) on the screen under your User ID as an added security measure. The CAPTCHA process ensures that the person logging into WCU Home banking is a real live human being as opposed to a computer program attempting to spam the site or user accounts and denies access to anyone who answers incorrectly.
USER ID AND PASSWORD
A Self-selected username and password are used to confirm your identity and ensure the privacy of each Online Banking session you conduct. Each individual who has access to the Credit Union’s Online Banking Services, (Primary Account Owner/Member), must designate a User ID (“User Name”) and a password (“Password”) or call WCU to have login credentials assigned to you. Upon your receipt of your initial Password, you hereby agree to change your Password to a confidential one of your choosing. The system will prompt you to change your Password during your initial sign on. You may change your Password at any time by selecting the “USER OPTIONS” button located on the main Home-banking (Online Banking) webpage, and then select the “CHANGE PASSWORD” button. It is recommended that you do not use your Social Security Number, birthday, name, account number, email address, or other codes that may be easy for others to determine as your Password.
USER ID / USER NAME
• Must be between 5 to 25 characters
• Must contain at least one letter
• Contain No symbols
PASSWORD
• Must be 8 to 25 characters
• Must contain both letters and numbers
• Contain No symbols except for the underscore _
• Passwords are case sensitive
• Cannot be your SSN or WCU account number or your User ID, or your Email, NOR any of your 3 previous passwords
-Please remember your User ID & Password and keep them secure. Your Online Banking User ID & Password ensures that only you can access your confidential information.
-Each User Name for Internet Banking Services must be unique. We will contact you if you choose a User Name that has already been selected and you will be asked to select an alternate User Name.
-All Online Banking Services transactions or inquiries must be initiated by use of your User Name and Password.
We may accept as authentic any instructions given to us through the use of your Password.
-If you enter your password wrong 3 times, your online account will be locked. You will have to call a WCU branch to have your online account unlocked and reset your password.
-If you forget your password, you can use the Forgot Password feature or call WCU to have it reset. We will email you a temporary password to the email address on record with WCU. In order to utilize this feature, you will need the following information: a. Last 4 digits of Primary Account Owner/Member's Social Security Number; b. Email Address on file with WCU. c. Your 5-digit WCU Account Number; and d. The Primary Account Owner/Member's Date of Birth
CONFIDENTIALITY OF YOUR PASSWORD
No Credit Union employee will ever ask for your Password, nor should you provide it to anyone unless you intend to allow that person access to your Accounts. You agree to keep your Password confidential. If you are contacted by anyone requesting this information, please contact us immediately. Use of the Password by you or by any other person with your authorization will be considered the same as your written signature authorizing us to complete any transaction or request communicated through Internet Banking Services. You agree that any Internet Banking Services transaction or request initiated by use of the Password will be subject to and governed by this Agreement. If you authorize another person to use your Password, that person can use Internet Banking Services to view any information or initiate any transaction on any of the Accounts to the same extent as you, including viewing information or initiating transactions on Accounts to which that person does not otherwise have access. As such, your sharing of your Password is strongly discouraged by the Credit Union, and done at your sole risk and peril. If a third party should gain access to your Password, you alone are responsible for changing the Password so as to deny the third party's access to your banking information. If you permit another person to use Internet Banking Services or give that person your User Name or Password, you are responsible for transfers or advances that person makes from your Accounts even if that person exceeds your authorization.
LIABILITY FOR UNAUTHORIZED ACCESS
THE CREDIT UNION WILL HAVE NO LIABILITY TO YOU FOR ANY UNAUTHORIZED PAYMENT OR TRANSFER MADE USING
YOUR PASSWORD THAT OCCURS BEFORE YOU HAVE NOTIFIED US OF POSSIBLE UNAUTHORIZED USE AND WE HAVE HAD A REASONABLE OPPORTUNITY TO ACT ON THAT NOTICE.
You agree to notify us immediately if your Password is lost or stolen or if you believe an unauthorized person has obtained access to your accounts without your permission. You could lose all the money in your account (plus your maximum overdraft line of credit). Telephoning is the best way of keeping your possible losses down. Please call (256) 355-5010 during normal business hours. If any unauthorized use of your Password occurs you agree to (1) cooperate with us and appropriate law enforcement authorities in identifying and prosecuting the perpetrator; and (2) provide assistance requested by us in recovering any unauthorized transfer of funds. If your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. If your statement shows unauthorized Online Banking transfers, notify us at once. Please refer to the last page of your statement for instructions on reporting errors or questions.
ONLINE BANKING SECURITY TIPS
While we continue to evaluate and implement the latest improvements in Internet security technology, users of the system also have responsibility for the security of their information and should always follow the recommendations listed below.
To help enhance your security, we recommend that you follow some general safety guidelines:
• Use the Logout icon to end an online banking session. This expires all the cookies that were set in your session.
• The amount of time you can remain inactive before being automatically logged out of online banking can be set under “Online Services.” For your own security, keep this time setting as short as possible.
• It is recommended that you balance your account at least once a month so that any discrepancies can be reported to us in a timely manner.
-Never leave your computer unattended while logged on to the system. Others may approach your computer and gain access to your account information if you walk away.
-Be sure others are not watching you enter information on the keyboard when using the system.
-Exit the system when you are finished to properly end your session. Once a session has ended, no further transactions can be processed until you log on to the system again.
-Close your browser when you are finished, so that others cannot view any account information displayed on your computer.
- Memorize your User ID and Password, it will not expire.
- Select a User ID and Password that will be easy for you to remember, but difficult for others to guess.
- Do not use names of family members or pets, Social Security number, birthday or other personal information.
- Do not use words in a dictionary, slang, or common character sequence such as “123456789”.
- Choose a User ID and Password that contains at least one lower case and one upper case alphabetic character, at least one number.
- For maximum security, use the full available length of your alphanumeric password (always use at least 8 digits) and change it frequently to ensure that the information cannot be guessed or used by others.
- Your User ID and Password are case sensitive.
- Your User ID and Password cannot be the same.
- Your password must be kept confidential. NEVER give or share your User ID and Password with anyone.
- Notify us immediately if you believe your User ID and Password have been lost or stolen.
-Site best viewed with recent versions of Internet Explorer, Chrome, Firefox and Safari.
-Keep your computer free of viruses. Use virus protection software to routinely check for a virus on your computer. Never allow a virus to remain on your computer while accessing the
system.
When you follow these simple security measures, your financial activities should be secure.
MOBILE BANKING SECURITY
When using WCU’s Mobile Banking application you're protected by these security features:
• Self-selected username and password to confirm your identity and ensure the privacy of each Mobile Banking session you conduct
• Privacy protection of your financial information as detailed in our Privacy Notice located at www.wcucu.com
• Your session automatically ends when you exit the application, and it will automatically time out if you get sidetracked
MOBILE BANKING SECURITY TIPS
Protect Your Personal Information Use the keypad lock or phone lock function on your mobile device so that no one else can use it or view your information when it's not in use. Keep your device in a secure location when you are not using it to protect it from being stolen or used by an unauthorized party. Do not store sensitive or personal information on your mobile device, such as passwords and account numbers. Use Care Before Downloading Apps Before you download an application on your device, review the privacy policy and understand what specific data the app can access. Download mobile apps only from reputable sources such as your provider's app store to avoid downloading applications with malware and malicious code.
Verify that the Site is Secure Be cautious about the sties you visit and the information you release. When banking and shopping on your mobile device, check to be sure the sites are secure. Look for web addresses with https: in the address. This means the site takes extra measures to help secure your information. When in Doubt, Don't Respond Don't open unfamiliar attachments, emails, or text messages from unknown sources. Requests for personal information or a call for immediate action are almost always a scam. WCU Credit Union will never ask that you verify any account information over the phone or through email. If you receive an email or text message purportedly from WCU that you feel is suspicious, please FORWARD that email to [email protected] to verify authenticity.
TYPES OF MOBILE FRAUD
SMS Phishing SMS Phishing is a form of criminal activity via cell phone messages to get you to divulge your personal information, including financial or account information, Social Security number, date of birth, ATM PIN or credit card information, for use in committing fraud or other crimes. A criminal sends you a message that tries to trick you into replying with financial or personal information or clicking on links that will sneak viruses into your mobile device. Don't respond to a text message that requests personal or financial information. WCU will never ask you to provide your information in this way.
Lost and Stolen Devices Mobile phones and tablet devices offer convenience, but they're also easy to lose or steal, which can put your information at risk. Here are some ways you can protect yourself if your device is lost or stolen:
• Password-protect your device so it can't be accessed unless the password is entered
• Enable your keypad lock or phone lock function on your device to lock the device when it’s not in use
• Consider using a remote wipe program that gives you the ability to remotely delete all data on your device
• Keep a record of the devices make, model, phone number, and serial number in case it's stolen Mobile Malware Mobile malware is malicious software that is installed on your device with the intent to steal your personal information or financial details. One of the main ways that the malware can access your phone is through the Wi-Fi networks and Bluetooth. Only use secure and trusted Wi-Fi networks and keep Bluetooth switched off when you aren't using it. If your device supports security and anti-virus software, consider installing that software. Backup the device's data and keep the copy in a safe and secure location.
ACKNOWLEDGEMENT OF COMMERCIALLY REASONABLE SECURITY PROCEDURES
By using Internet Banking Services, you acknowledge and agree that this Agreement sets forth security procedures for electronic banking transactions, which are commercially reasonable. You agree to be bound by instructions, whether authorized or unauthorized, which we implement in compliance with these procedures, unless you have given us prior notice of possible unauthorized use (and we had a reasonable opportunity to act on such notice).
DISCLOSURE OF DEPOSIT ACCOUNT INFORMATION TO THIRD PARTIES
We are strongly committed to protecting your security and confidentiality. You are assured that we will guard your information from third parties except for the following situations:
-When it is necessary to complete a transfer as requested by you or investigate or resolve a problem.
-In order to verify the existence and condition of your Account for a third party, such as a credit bureau when you have authorized the disbursement of such information.
-In order to comply with laws, government agency rules or orders, court orders, subpoenas or other legal processes.
-If you give us your written permission.
For more information on the Credit Union’s privacy policies contact: WCU Credit Union, Attn: Compliance Officer, 2505 Hwy 31 South, Decatur, AL 35603, Phone (256) 355-5010.
ELECTRONIC MAIL SERVICE (E-MAIL)
We will not accept electronic mail (e-mail) instructions from you for stop payments, notice of unauthorized use or other specific instructions regarding your Accounts. We may not immediately receive, read or process an e-mail that you send to us. If you need to contact us immediately to stop payment, to report an unauthorized use of your Password, to report unauthorized access to an Account, or for any other reason, you must call us at (256) 355-5010. We will not be responsible for acting on or responding to any e-mail request. Regular non-encrypted internet e-mail is not secure. In the instances where we have provided our e-mail addresses, they are provided for information inquiries of a non-confidential nature. You should not include personal or confidential information in any e-mail transmission to us. We, in turn, will not include any confidential account information in any e-mail response. You may alternatively contact us by telephone, U.S. Mail or by visiting our office. The Credit Union’s e-mail service is not located on a secured encrypted server and others can view the information you enter. Sending electronic messages to us through regular e-mail is also not protected by a high level of encryption. Electronic mail may be used to send you notices, disclosures and other information required by regulations. We may send this information to you by posting it on our Web Site or by e-mail. We may also send it to you by regular postal mail in writing at the address shown in our records. If you have given us an e-mail address or postal address, we are entitled to rely on that address and assume that messages sent to that address are received by you, until you give us notice in writing that the address is no longer valid. You agree that information we post to our Web Site or send by e-mail or regular postal mail will be deemed delivered at the time it is posted or sent. Information you send to us is deemed delivered when we receive and review it. We preserve the content of your e-mail address and our response so that we can more efficiently handle any follow-up questions you may have. We also do this to meet legal and regulatory requirements. If we think that a particular account or service might apply to your situation, we may occasionally contact you at your e-mail address to inform you of potential benefits and availability. If we send you a notice, disclosure or other message electronically and you wish to print it and are unable to do so, contact us at (256) 355-5010 and we will provide you with a paper copy.
FEES AND CHARGES
Access to Internet Banking Services is currently available at no additional charge to you. The Credit Union reserves the right to charge for access at a later date and you will be notified in advance if this happens. Check images are available through Internet Banking Services for free. There may be other costs and charges associated with your Accounts as stated in your Account agreement(s) such as stop payment charges.
ERRORS AND ADJUSTMENTS
We agree to correct any error made in crediting or debiting any Account by making the appropriate adjustment to the applicable Account. You agree to repay promptly any amount credited to your Account in error, and you authorize us to initiate a debit transfer from any of your Accounts to obtain payment of any erroneous credit.
ACCOUNT RECONCILIATION
The Account statements or other notices provided to you by us will notify you of (a) the execution of transfers and the debits and/or credits to the Accounts made with respect to such transactions, and (b) amounts debited by the Credit Union from your Accounts for payment of the services or other charges pursuant to this Agreement. You agree that we will not be required to provide any other notice to you of the execution of transfers or debits. You agree to promptly examine each statement for an Account and to promptly report any discrepancies between your records and the Account statements or any other notices mailed by the Credit Union to you.
SETTLEMENT OF OBLIGATIONS
To the fullest extent permitted by applicable law, you authorize us to obtain payment of your obligations to us under this Agreement from time to time by (a) initiating debits to any of the Accounts or (b) deducting the payment from the amount of any Account Transfer. Such obligations include, without limitation, fees owed to us, and settlement for Account Transfers initiated through our Internet Banking Services. At the time any Account is closed or Internet Banking Services are terminated, you agree that all such obligations will be immediately due and payable to us, and you authorize us to withhold the amount of any such obligations from any Account. Debiting an Account or deducting payment from the amount of any Account Transfer is not the Credit Union's exclusive remedy under this or any other section of this Agreement, and the Credit Union will not be deemed to have made an election of remedies by making any such debit or deduction on any one or more occasions.
LIMITS ON THE CREDIT UNION’S LIABILITY
If we do not complete an Account Transfer to or from your Account on time or in the correct amount, we might be liable for some of your losses or damages. However, there are some exceptions. We will not be liable for instance if:
Through no fault of ours, your Account does not have enough money to make the transfer.
The transfer would exceed the balance in the Account you use for overdraft protection, or the credit limit on your overdraft checking line of credit, or the line has been closed. Your computer, the Web Site, phone lines, or the Credit Union’s computer systems were not working properly or were temporarily unavailable, and this problem should have been apparent to you when you attempted the transfer. The money in your Account is subject to legal process or other encumbrances restricting transfer. Circumstances beyond our control prevented the transfer, despite reasonable precautions that we have taken. Such circumstances include telecommunication outages, viruses, system failure, fires, floods, and other natural disasters.
We have placed a “hold” on funds in your Account or remitted funds to another party with your knowledge, pursuant to reasonable business procedures, or in compliance with legal process such as garnishment, tax levy, court order, etc. We have received incomplete or inaccurate information from you or a third party involving the Account or transfer.
We have a reasonable basis for believing that unauthorized use of your User Name, Password, or Account has occurred or may be occurring. You or we have terminated this Agreement or closed the Account. You do not completely and properly follow the terms of this Agreement or instructions provided regarding how to make the transfer. Your funds are being held or frozen or are subject to legal proceedings. The funds in your Account are unavailable (funds are only conditionally credited until they become available for withdrawal).
UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, COSTS AND ATTORNEYS’ FEES, EVEN IF INFORMED OF THEIR POSSIBILITY, ARISING IN ANY WAY OUT OF THE USE OF INTERNET BANKING SERVICES. THIS LIMITATION OF LIABILITY SHALL NOT BE CONSTRUED AS AN ATTEMPT TO WAIVE OR LIMIT ANY REMEDY THAT IS IDENTIFIED AS NOT BEING SUBJECT TO WAIVER BY AGREEMENT IN ANY ALABAMA OR FEDERAL CONSUMER PROTECTION LAW OR REGULATION.
Our liability for Electronic Fund Transfers made to or from Accounts is also governed by other Sections of this Agreement. If any provision herein is inconsistent with any provision of other Sections or any provision of applicable law that cannot be varied or waived by agreement, the provisions of those Sections or applicable law shall control. To the fullest extent permitted by applicable law, you agree that we will have no liability whatsoever for any loss, damage, or claim arising out of any delay or failure in the performance of Internet Banking Services in accordance with the terms of this Agreement, including but not limited to, that resulting from our negligence. Our duties and responsibilities to you are strictly limited to those described in this Agreement, except with respect to any provisions of the law applying to Electronic Fund Transfers that cannot be varied or waived by agreement. You acknowledge that we may subcontract a portion of the Internet Banking Services to be provided under this Agreement. The Service Provider is an independent contractor and not the Credit Union's agent. The Credit Union’s sole duty shall be to exercise reasonable care in the initial selection of the Service Provider. You acknowledge that no express or implied warranty, including, without limitation, any warranty of merchantability or fitness or a particular purpose, is made by the Credit Union with respect to Internet Banking Services or the software, and the Credit Union hereby disclaims all such warranties. To the fullest extent permitted by applicable law, and without limiting the generality of the foregoing, the Credit Union shall not be liable at any time to you or any other person for any loss, charge, fee, penalty, expense or other damage resulting from any failure or delay of the performance of the Credit Union's responsibilities under this Agreement which is caused or occasioned by any act or thing beyond the Credit Union's reasonable control, including, without limitation, legal restraint, interruption of transmission or communication facilities, virus, equipment failure, electrical or computer failure, war, emergency conditions, natural disasters, fire, storm, or other catastrophe, or inability to obtain or delay in obtaining wire services or Internet access, or refusal or delay by the Service Provider or another financial institution to execute any transfer. In addition, the Credit Union shall be excused from any failure or delay in executing a transfer, if such execution would result in the violation of any applicable state or federal law, rule, regulation or guideline. To the fullest extent permitted by applicable law, you agree that the Credit Union shall not have any liability whatsoever for any loss caused by the act, error, or omission of you or any other person, including, without limitation, the Service Provider any Internet access service provider, any Federal Reserve Bank or transmission or communications facility or any intermediary or receiving financial institution, and no such person shall be deemed the Credit Union's agent. We are not obligated to conduct any transaction or instruction which does not comply with the terms and conditions of the Eligible Accounts. We may also refuse to honor any transaction we have reason to believe may not be authorized by you or any other party whose authorization may be necessary to affect the transaction. Nor will we honor any transaction, including that which involves funds subject to hold, dispute, or other restriction or legal process that we believe prevents their withdrawal or transfer. We will not honor any transaction or instruction that is in violation of any law, regulation, or Credit Union policy, procedure or practice. We will not honor any transaction or instruction that we have reasonable cause not to honor.
YOUR LIABILITY FOR UNAUTHORIZED OR ERRONEOUS TRANSFERS
To the fullest extent permitted by applicable law, you agree to be responsible for all unauthorized or erroneous transactions initiated through Internet Banking Services. You have the obligation to immediately notify the Credit Union if your Password has been lost or stolen, or if someone has transferred funds from your Account through Internet Banking Services without your permission (or is contemplating doing so). The following provisions of this Section apply only to your liability for unauthorized Electronic Fund Transfers. Liability for Account Transfers excluded from Regulation E coverage shall be governed by the terms and conditions of your account you have with us. An "unauthorized Electronic Fund Transfer" means an Electronic Fund Transfer from an Account that is initiated by another person without your authority to initiate the Electronic Fund Transfer and from which you receive no benefit. The term does not include any Internet Banking Services Electronic Fund Transfer that is initiated by a person to whom you furnished your Password, unless you have notified us that Electronic Fund Transfers by that person are no longer authorized and we have had reasonable opportunity to act on that notification. We may require that the notice be in writing. If you notify us verbally, we may require you send us your complaint or question in writing. When you contact us, please provide the following information (1) your name (2) the date and dollar amount of the transaction in question (3) the transaction number if available, or a description of the transaction. You could lose all the money in your Account, some or all of the money in any linked Account, or any other funds you have with us that we permitted by law to use as a set off, or up to your maximum overdraft line of credit (if applicable), if you fail or refuse to immediately advise the Credit Union of the unauthorized use of your Password. If your statement shows Electronic Fund Transfers that you did not make, tell us at once. If you do not tell us within sixty (60) calendar days after we mail or make available to you the FIRST statement on which the problem or error appeared, you shall not be entitled to assert a claim against the Credit Union, nor be entitled to any damages from the Credit Union, for unauthorized transfers made after the sixty (60) days if we can prove that we could have prevented such transaction had you reported it to us within the sixty (60) calendar days. This sixty (60) day limitation is without regard to the standard of care exercised by the Credit Union. If you believe your Password has been lost or stolen or that someone has transferred or may transfer money from an Account without your permission, call: (256) 355-5010, Or write: WCU Credit Union 2505 Hwy 31 South, AL 35603.
USER RISKS
WCU Credit Union Online Banking (Including Mobile Apps.) acts solely as an operator of the Services for your convenience and use of the Services, and any reliance by you upon any content or information available to you through the Services (the “Materials”), including any action taken by you because of such use or reliance, is at your sole risk.
Neither WCU Credit Union Online Banking (Including Mobile Apps.) nor any of its affiliates, third-party providers, partners, licensors, employees, distributors or agents is responsible or liable for, or makes any representations or warranties as to the following, without limitation:
- Any representations, promises, recommendations or inducements that may be made by or through any party (including vendors) found at, on, through or from the Services;
-The timeliness, accuracy, reliability, completeness, legality, copyright compliance or decency of the Services or any Materials;
-Any inaccuracy, omission, error or delay in the Services or any Materials; Non-performance of or interruption to the Services or any Materials due to, without limitation: (i) any act or omission by any disseminating party, (ii) any force majeure or any other cause beyond the control of any disseminating party, or (iii) outages, transmission quality or malfunctions of telephone circuits or computer systems, including any defects or failures with respect to your software, computer systems or Internet access provider;
-The quality of the Services or any Materials (including the results to be obtained from use of them); or
-Any loss resulting from, including any unauthorized access by a third party, arising out of or related to your access and/or use of or interaction with the Services or the Materials.
LOSS OF DATA
You agree that, should your data be lost or destroyed as a result of your systems failure or interruption, you are responsible for all consequences resulting from such systems failure or interruption. You are responsible for verifying the accuracy and completeness of all transactions conducted through the Program including those affected by any system failure or interruption.
HYPERLINKS
LINKS TO OTHER WEBSITES DISPLAYED ON THE WEB SITE ARE OFFERED FOR INFORMATIONAL PURPOSES ONLY. THE CREDIT UNION IS NOT RESPONSIBLE FOR AND DOES NOT CONTROL THE CONTENT OF SUCH THIRD-PARTY SITES. THE CREDIT UNION DOES NOT GUARANTEE THE AUTHENTICITY OF DOCUMENTS AT SUCH SITES, NOR DOES IT ENDORSE THE IDEAS, OPINIONS, INFORMATION, PRODUCTS OR SERVICES OFFERED AT SUCH SITES. THE CREDIT UNION DISCLAIMS LIABILITY FOR ANY FAILURE OF PRODUCTS OR SERVICES ADVERTISED ON SUCH SITES. EACH SUCH SITE MAY HAVE A PRIVACY POLICY, WHICH IS DIFFERENT FROM THE CREDIT UNION’S, AND MAY PROVIDE LESS SECURITY. USE OF HYPERLINKS IS AT THE MEMBER’S OWN RISK.
In no event shall WCU Credit Union be responsible or liable for any information, content, products, services, practices or other materials on or available from or through such sites.
GOVERNING LAW, OTHER AGREEMENTS; SEVERABILITY
The terms and conditions of this Agreement are cumulative with and in addition to any terms of the Credit Union’s signature cards or Membership and Account Agreement for your Account(s), the applicable Account disclosures, the Fee Schedule, the Schedule of Funds Availability, the Credit Union’s Electronic Fund Transfer Agreement and Disclosure Statement, all as may be amended from time to time. In the event of any conflict between this Agreement or the term of any related materials regarding the Credit Union's obligations to you, the terms of this Agreement will control. If any provision of this Agreement is unlawful or unenforceable, each such provision or writing will be without force and effect without thereby affecting any other provision hereof. No consumer protection provision of the Federal Electronic Fund Transfer Act or Federal Reserve Board Regulation E is intended to be waived by you under this Agreement unless law permits the waiver. The parties agree to be bound by the operating rules and guidelines of the National Automated Clearing House Association and the applicable local Automated Clearing House Association as in effect from time to time with respect to all automated clearing house transfers made hereunder. This Agreement will be governed by the substantive laws of the United States, applicable federal regulations, and to the extent not inconsistent therewith, the laws of the State of Alabama. Your use of the Internet Banking Services may also be affected by the agreements between us for your deposit, credit card, and other linked Accounts. When you link an Account to Internet Banking Services, you do not change the agreements you already have with us for that Account. For example, when you use Internet Banking Services to access a credit Account, you do so under the terms and conditions we gave you in the agreement and disclosure for the credit Account. You should review those agreements for any applicable fees, for limitations on the number of transactions you can make, and for other restrictions, which might impact your use of an Account with Internet Banking Services.
ASSIGNMENT OR WAIVERS
You may not assign all or any part of your rights or duties under this Agreement. No waiver of the terms of this Agreement will be effective, unless in writing and signed by an authorized officer of the Credit Union.
NO THIRD-PARTY BENEFICIARIES
This Agreement is for your benefit and is not intended to grant, and shall not be construed as granting, any rights to or otherwise benefiting any other person, except as expressly otherwise provided in this Agreement.
OWNERSHIP OF MATERIALS/ PROPRIETARY RIGHTS
You are permitted to use content delivered to you through the Services only in connection with the Services. You acknowledge and agree that WCU Credit Union Online Banking (Including Mobile Apps.) and/or its licensors or suppliers own all rights to the Site and the Services, the content displayed on the Site and the Services including its “look and feel” (e.g., text, graphics, images, logos and button icons), photos, editorial content, notices, and other Intellectual Property Rights, made available to you as a part of or in conjunction with the Services. You are only permitted to use any of the foregoing as expressly authorized by these Terms. WCU Credit Union Online Banking (Including Mobile Apps.), and all other names, logos, icons and marks identifying WCU Credit Union Online Banking’s (Including Mobile Apps.) products and services are WCU Credit Union Online Banking’s (Including Mobile Apps.) trademarks and may not be used without our prior written consent. You may not remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels on any portion of the Services. The content and information on our Web Site is the property of the Credit Union. It should not be duplicated. By accessing Internet Banking Services, you hereby acknowledge that you will be entering the Web Site, which may be used only for authorized purposes. The Credit Union may monitor and audit usage of the system, and all persons are hereby notified that use of Internet Banking Services constitutes consent to such monitoring and auditing. Unauthorized attempts to up-load information and/or change information on the Web Site are strictly prohibited.
ENTIRE AGREEMENT
This Agreement supplements any other agreements or disclosures related to your account(s), including the Deposit Account Agreement and Disclosures. If there is a conflict between this Agreement and any others, or any statements made by employees or agents, this agreement shall supersede.
EXCLUSIVE AGREEMENT
You agree that these Terms are the complete and exclusive agreement between you and WCU Credit Union Online Banking (Including Mobile Apps.). These Terms supersede any proposal or prior agreement, oral or written, and any other communications between you and WCU Credit Union Online Banking (Including Mobile Apps.) relating to the subject matter of these Terms. These Terms, as the same may be amended from time to time, will prevail over any subsequent oral communications between you and WCU Credit Union Online Banking (Including Mobile Apps.).
AMENDMENTS AND CHANGES TO THIS AGREEMENT
We may amend this Agreement in whole or part from time to time within 30 days written notification prior to the change taking effect. Each amendment will be affected by our mailing or otherwise delivering the amendment, revised Agreement and/or notice thereof to you in accordance with applicable federal and state laws. If you do not agree with the change(s), you must notify us in writing prior to the effective date to cancel your access. To the extent permitted by applicable law, amendments or changes to term(s) or condition(s) may be made without prior notice or obligation to you if: (a) if the Service Provider changes any term without providing us sufficient notice to enable us to properly notify you; (b) for security reasons; (c) to comply with applicable law; (d)does not result in higher fees, (e)more restrictive service use, (f)or increased liability to you, or (g) as otherwise expressly provided in this Agreement. We reserve the right to waive any terms of this Agreement. Any such waiver shall not affect our right to future enforcement.
MISCELLANEOUS
You agree and acknowledge that if you breach these Terms, WCU Credit Union Online Banking (Including Mobile Apps.) may have no adequate remedy at law and will suffer irreparable harm as a result of such a breach and will therefore be entitled to injunctive relief without the obligation of posting a bond. The titles and headings of these Terms are for convenience and ease of reference only and shall not be utilized in any way to construe or interpret the agreement of the parties as otherwise set forth herein. Each covenant and agreement in these Terms shall be construed for all purposes to be a separate and independent covenant or agreement. If a court of competent jurisdiction holds any provision (or portion of a provision) of these Terms to be illegal, invalid, or otherwise unenforceable, the remaining provisions (or portions of provisions) of these Terms shall not be affected thereby and shall be found to be valid and enforceable to the fullest extent permitted by Law. All covenants, agreements, representations and disclaimers as to warranties and limitations on liability made in these Terms shall survive your acceptance of these Terms and the termination of these Terms. WCU Credit Union Online Banking (Including Mobile Apps.) may modify these Terms, at any time and without notice to you, by delivering such amended terms to the email address you provide to WCU Credit Union Online Banking (Including Mobile Apps.) at the time of registration or that you subsequently updated, or by posting updated Terms on the Site. You manifest your acceptance of such amended terms if you continue to use or access the Services after such amended terms have been delivered to you by email or posted. If you do not agree with such amended terms, your only remedy is to discontinue your use of and access to the Services pursuant to these Terms. Otherwise, these Terms may not be amended except in writing signed by WCU Credit Union Online Banking (Including Mobile Apps.) and you. For all purposes of these Terms, except as otherwise expressly provided or unless the context otherwise requires: (i) the terms defined herein include the plural as well as the singular and vice-versa; (ii) all headings are for convenience only and shall not affect the interpretation or construction of these Terms; and (iii) the words “including,” “included” and “includes” mean inclusion without limitation.
CHILDREN'S ONLINE PRIVACY (COPPA)
The Children’s Online Privacy Protection Act regulates the online collection of information from minors under 13 years of age. If you are a parent or guardian sponsoring a child under 13 years of age for membership, you are consenting to the online collection of your child’s information. If you decide at a later date that you are opposed to this collection of online information, simply let us know and we will close the minor’s account. This Children's Online Privacy disclosure is provided in compliance with the Children's Online Privacy Protection Act (16 CFR Part 312). This disclosure is specifically directed to parents and guardians of minors under 13 years of age. We recognize our obligation to keep member information secure and confidential, especially for children under the age of 13. This obligation is very important to us. The guidelines below describe our continued commitment to protect the personal and financial information of our members and website users under age 13. We reserve the right to make changes to our privacy guidelines whenever warranted to further protect our young members' personal and financial information.
Internet Browsers and Online IDs
We have taken all appropriate measures to ensure that our website and home banking product is secure and that our young members' personal and account information remains private. Our young and adult members also play a role in protecting their credit union account information. Your (and their) online banking Account ID and Password should be provided only when your (or their) browser shows a Secure Socket Layer (SSL) session is taking place. Secure Socket Layers (SSL) encode (scramble) account information between computers, so that it is virtually impossible to be read by others. We recommend that all our members, young and adult, use a current version of browser software so that they may benefit from the most up to date Internet security available. After you or your child finish any website session that includes viewing or sending private information you (or they) should close the browser window.
Computer “Cookies” A “cookie” is a small text file placed on your hard drive by a web server. “Cookies” are commonly used on websites and do not harm your computer system. We use cookies to provide a more interactive and helpful website, and to customize the information you see. You can control how a cookie will be handled (accepted or rejected) on your computer by configuring your preferences or options in your browser software. We use cookies for administration purposes of our website. We never combine information collected through a cookie to e-mail you or to gain confidential account information. Collecting and Using Young-Member Information For our internal use, we collect the following information about children under 13 as we do for adults:
• Information we receive from you or the child on applications and other forms, such as name, address, social security number, assets and income; and
• Information about the child's transactions with us, such as account balances, deposits and withdrawals, parties to transactions and credit card usage; and
• Information we receive from consumer reporting agencies, such as credit worthiness and credit history (if applicable).
Any information we collect is used to service our member accounts and to help us learn more about the financial products or services they would be interested in. Collecting information from our website helps us provide better products and services. We do gather and analyze data regarding usage of our website, including domain name, number of page hits, pages visited, length of user session, time of day, day of week, etc., to evaluate and improve our website. As provided by law, we are prohibited from collecting more information than is reasonably necessary for the purposes stated in this Children's Online Privacy Policy. In addition, you as the child's parent or guardian can review the child's information we have collected, have us delete it and/or refuse to permit further collection or use of the child's information. To do so, contact us by any of the methods shown at the end of this Children's Online Privacy Policy. Please understand that if you have us delete all information on your child, we will be unable to continue to maintain or service your child's account and the account will have to be closed. We restrict access to protected information to those employees who need to know that information to provide products or services to the minor. We also maintain physical, electronic and procedural safeguards that comply with federal standards to protect the child's information. If the child chooses to close their account(s) with us or becomes an inactive member, we will continue to adhere to the privacy policies and practices described in this statement. Website Calculating and/or Planning Tools To help our members with financial decisions, various planning or calculating tools are provided on our website. We do not capture the personal information the child may provide on these planning tools. Links from Our Website We cannot control the content of other internet sites. Links from our website are intended to serve as a benefit to our members and are offered on an as is basis. We are not responsible for accuracy, security or content of site links. We encourage our members to view privacy and security disclosures on all websites they visit. E-mail Address Collection In order to serve the young member better we may ask her or him to provide us with an e-mail address. E-mail address information is necessary to manage our account database. We assure you that the e-mail address the child submits won't be sold or shared with any other party outside the credit union unless we are compelled to do so by law. On occasion we may contact the child at the e-mail address they've provided, if we have product or service information to share that may be of potential benefit. Sending and Receiving E-mail Messages When the child e-mails us, we safeguard the content of the e-mail, e-mail address and our response, so that we can more efficiently handle any follow-up questions you may have. We also do this to meet any legal and/or regulatory requirements. E-mail is outside our Secure Socket Layer (SSL) and therefore we recommend our members do not send confidential information via e-mail. One Nevada's e-mail response back to the sender will not include confidential account information. Sharing or Selling Account Information To assist us in offering services to members, we may at times choose to share information with companies that work for us, or as otherwise permitted or required by law. These companies might, for example, assist us in how best to offer members, including young members, certain products or services. If information is shared, these companies act on our behalf and are obligated to keep the information that we provide to them confidential. We do not sell personal account information.
Please review our Privacy Notice (PDF) for details about information sharing at WCU Credit Union.
If you want to limit your sharing contact us:
• By telephone: (256) 355-5010
• By mail: WCU Credit Union, 2505 Hwy 31 South, Decatur, AL 35603
Member Surveys Finding out what our members' needs are and checking on how we're doing in fulfilling those needs, is very important to us. At times we will ask that the young member complete a mail-in or online survey. All surveys and the information the child might provide are optional. We use the information gathered to improve our products and services. Never do we sell or disclose survey information to companies not working for us. Online Applications All of our online applications are transmitted to us using Secure Socket Layer (SSL) technology. When you and your child use an online application to apply for a loan, information may be shared with a credit bureau before a loan decision can be made. Contacting us About the Child's Account Keeping account information accurate and up to date is very important. We will make corrections to account information as quickly as possible. If you ever find that information regarding the child's account is inaccurate or not current, please let us know. We use various ways to offer services and products to our members, including young members. The child can choose not to receive offers made by mail, telephone or e-mail, and you may choose for us to not share your child's personal or account information. Whatever the preferences of you and/or your child, we will respect that request. You have the option to consent to the collection and use of your child's personal information without consenting to the disclosure of that information to third parties. Please let us know if you would like further information on how, what or why we collect and use information from minors under age 13.
To contact us you can use any of the following methods:
• Visit your nearby branch
• Call our Member Service Center
• Send us an e-mail
• Write to: WCU Credit Union, 2505 Hwy 31 South, Decatur, AL 35603
ILLEGAL USE
You agree not to use Online Banking for any illegal, fraudulent, unauthorized or improper manner or purpose and will only be used in compliance with all applicable laws, rules and regulations, including all applicable state, federal, and international Internet, data, telecommunications, telemarketing, “spam,” and import/export laws and regulations.
You agree that you will not attempt to: (i) access this service for which your use has not been authorized; (ii) use or attempt to use a third party’s account; or (iii) otherwise abuse the service.
We will use commercially reasonable efforts to secure the service to prevent access by unauthorized persons and to prevent the introduction of any unauthorized tracking or malicious code, such as a computer virus or spyware. However, no security system is failsafe, and despite our efforts the security of the service could be compromised or malicious code could be introduced by third parties. We will provide you with notice if your information is the subject of a security breach as required by applicable law.
INDEMNIFICATION
You agree, at your expense, to defend, indemnify, hold harmless, protect and fully compensate WCU Credit Union Online Banking (Including Mobile Apps.), its affiliates, and their respective officers, directors, employees, consultants, agents, distributors, partners, licensors and third-party providers from any and all claims, liability, damages, losses, expenses and costs (including attorneys’ fees) caused by or arising from (a) a third-party claim, action or allegation of infringement based on your use of the Service or information, data, files or other content you submitted or uploaded; (b) any fraud, manipulation, or other violation of Law by you; (c) a breach of these Terms by you; (d) your acts or omissions; or (e) any third-party claim, action or allegation brought against WCU Credit Union Online Banking (Including Mobile Apps.) arising out of or relating to a dispute between its users over the terms and conditions of a contract or related to the purchase and sale of any services. For the avoidance of doubt, if you are a business entity, your obligations hereunder shall extend to indemnification based on the acts and omissions of your employees, consultants and agents.
NO WAIVER
WCU Credit Union Online Banking (Including Mobile Apps.) shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by WCU Credit Union Online Banking (Including Mobile Apps.). No delay or omission on the part of WCU Credit Union Online Banking (Including Mobile Apps.) in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a waiver of any rights or remedies on future occasions.
CHOICE OF LAW AND FORUM FOR DISPUTES
By visiting or using the Site and/or the Services, you agree that the laws of the State of Alabama, without regard to principles of conflict of laws, will govern these Terms. To the extent that these Terms conflict with applicable state or federal law, such state or federal law shall replace such conflicting terms only to the extent required by Law. You agree that any claim or dispute of any sort that might arise between you and WCU Credit Union Online Banking (Including Mobile Apps.), its officers, directors, employees, agents or affiliates must be brought in Morgan County, Alabama, subject to applicable jurisdictional requirements in any such action or proceeding. You irrevocably waive any objection to such venue. You understand that, in return for your agreement to this provision, WCU Credit Union Online Banking (Including Mobile Apps.) is able to offer the Services as these Terms designate and that your assent to this provision is an indispensable consideration to these Terms. You also acknowledge and agree that, with respect to any dispute with WCU Credit Union Online Banking (Including Mobile Apps.), its officers, directors, employees, agents or affiliates, arising out of or relating to your use of the Services or these Terms: (i) YOU ARE GIVING UP YOUR RIGHT TO HAVE A TRIAL BY JURY; and (ii) YOU ARE GIVING UP YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INVOLVING SUCH DISPUTE.
Contact Information: WCU Credit Union, 2505 Hwy 31 South, Decatur, AL 35603. [email protected].
TERMINATION OF ONLINE BANKING SERVICES
You may cancel Online Banking Services and this Agreement at any time. In the event you wish to discontinue using Online Banking Services, contact the Credit Union in writing. We reserve the right to terminate your use of Online Banking Services at any time with or without prior written notice and for any reason. We may terminate your use of Online Banking if you or any authorized user of your account/password breaches this or any other agreement with us; or if we have reason to believe there has been unauthorized use of your account or password. However, termination of the system will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination. This cancellation applies to your Online Banking Services and does not terminate your other Credit Union Accounts.
CONSENT TO ONLINE BANKING AGREEMENT / SIGNATURES
You agree that you are the only individual authorized to use Online Banking Services under this Agreement through the use of your User Name/User ID and Password.
You agree to all of the provisions of this agreement (to the extent applicable as provided in this agreement) by any and all of the following means:
• Using WCU Online Banking service to perform any transactions.
• Physically signing this agreement.
• Causing your company representative to physically sign this agreement, if you are a business entity.
• Completing a separate electronic consent form to receive disclosures and enter into this agreement electronically.
Your electronic consent or use of WCU Online Banking service has the same effect as if you had signed this agreement with your physical signature or that of your authorized company representative. Your physical signature, electronic consent, or use of WCU Online Banking service is also your acknowledgement that you have received a copy of this agreement in paper form, or if you have provided a separate electronic consent, in electronic form. If you are offered or provided an electronic copy of this agreement but would like to have a paper copy, please contact us at 256-355-5010 or write to us at WCU Credit Union, 2505 Hwy 31 South, Decatur, AL 35603 and we will forward a paper copy to you.
WCU Online Banking Option Screens
ACCOUNTS TAB
1. SUMMARY
The Accounts “SUMMARY” tab will show you a general overview of your account. Get up-to-the-minute account balances, loan balances and account histories on the account summary page, and view payment and transaction history.
Insured Accounts Summary
Insured Accounts Summary section displays a general overview of your insured accounts, including the account title, type, balance and available balance.
Insured accounts include:
• Savings
• Money markets
• Share certificates
• Checking
• Individual retirement accounts
To view the details of an insured account, click on the account title.
Your current transaction activity will then be displayed.
You may also view more of your account history by going to the Next History Date Range, selecting dates using the fields provided and clicking More History. If you are looking at the details of your checking account, you can view a copy of the check by clicking on the check number.
- Obtain balance info for share, share draft, loan, money market, club, IRA and certificate accounts.
- Review transaction history (including “pending” transactions) for share, share draft, loan, money market, club, IRA and certificate accounts.
- Transfer funds to & from share, share draft, and Money Market accounts (including cross/linked WCU Accounts).
- Schedule one-time or recurring transfers in the future (including cross-account transfers).
- Make loan payments from your share, share draft, and Money Market accounts.
- Determine if a particular item has cleared.
- View, print and download images of recently paid checks drawn on your Accounts.
- Verify the last date and amount of your payroll deposit.
- Submit email address changes.
- View, print, save, or download account history or *account statements, or *tax documents. (*Available only to members who have signed up & agreed to terms/conditions for E-Statements through WCU Home banking.)
- Direct us to make payments from your Account to 3rd parties (optional with a draft account, under separate Bill Pay agreement)
Pending Transactions and Deposits
View pending transactions to your checking account. A pending transaction is a type of “hold” on your account that affects your available balance. Your account balance can often differ from your available balance due to a pending transaction or “hold” on your account. For example, gas stations often “hold” up to $75 or more from your account when you fill up even though your final transaction amount may only be $30. That gas station transaction will eventually clear your account for $30 but they “hold” the funds from your available balance until the transaction clears. Regularly viewing your pending transactions may help you avoid unexpected overdraft fees.
Loan Summary
The Loan Summary section displays a general overview of your loans, including the loan type, balance, available balance, rate, payment and the due date. To view the details of your loan, click on the loan title name. Your current transaction activity will then be displayed. You may also view your loan account history by going to the Next History Date Range, selecting dates using the fields provided and clicking More History.
Cleared Check Copies
To print a copy of a cleared check:
1. Log into WCU’s Home banking and search your account history to find the check number you are looking for.
2. Click on the Check # under “description” to view the check
3. Click on the box at the bottom of the screen “Print Check”
Export Account Information
The Export option allows you to download your financial history to your computer in CSV (Comma Separated Values) format.
To export your transaction history:
1. Click on the Accounts tab.
2. Select the account you’d like to export history for.
3. Select the date range.
4. Click on “Get History”
5. Click on “Export History To”
Choose “csv”
Click on the “Export” sub-tab.
6. Click on “open” or “save” to Download Data to your computer.
2. TRANSFER
You may use our Online Banking Services to initiate Account Transfers between your WCU Accounts. All of your Online Banking transactions are secure and you receive a transfer confirmation number for your records. The completion of a transfer is subject to the availability of sufficient funds in the account you are transferring from. If you do not have sufficient funds, the transaction will not be completed. No transfer will be completed in Online Banking if your account has a loan that is past due.
To Transfer funds:
1. Click on Accounts tab.
2. Click on the Transfer sub-tab.
3. Enter the amount you’d like to transfer in the field provided. Do not include dollar signs or commas.
4. Select the account you would like to transfer from (only eligible accounts will appear).
5. Select the account you would like to transfer to (only eligible accounts will appear). If you are transferring funds to a different member number (cross/linked account), their eligible accounts will be displayed next to their member number.
6. Click on Transfer Funds.
Cross Account / Linked Account Transfers
When you first set up your User Name/User ID & Password, we will link all of your eligible WCU Accounts. If you have a cross account (linked account you are joint owner on), you may also transfer funds to and from that account. In order to become joint on an account, you must do so at a branch. Once you are joint on the account, it will be added to your Online Banking. If you open an additional eligible account/suffix at a later date, we will link your new account to the Online Banking Service.
3. SCHEDULED TRANSFERS
You can schedule a transfer to occur at a certain date and time in the future. You can set up the transfer to happen once, or on a reoccurring basis. To view or modify the scheduled transfers that you have set up for your account, click the Accounts tab and select Scheduled Transfers.
To Add a new scheduled transfer:
1. Click the Accounts tab and select Scheduled Transfers.
2. Click Create New Scheduled Transfer link and follow the instructions.
To view the scheduled transfers for the current month:
1. Click the Accounts tab and select Scheduled Transfers.
2. Click on View Current Schedule
To view the next or previous months transfers
1. Click the Accounts tab and select Scheduled Transfers.
2. Click the “Prev Month” or “Next Month” links
To view a list of all scheduled transfers ordered by the next transfer date:
1. Click the Accounts tab and select Scheduled Transfers.
2. Click on View by Next Transfer Date
To edit or delete a scheduled transfer
1. Click the Accounts tab and select Scheduled Transfers
2. Click on View Edit Current schedule
3. Click on the description of the transfer (highlighted in blue)
4. Select the edit or delete option
4. E-STATEMENTS
Your monthly account statement can be viewed online! At the touch of your fingertips and in a secure environment, you have access to your monthly account statements. Plus, you save both time and money by receiving your statement electronically instead of by mail. By choosing to view your statement online, you help us save paper, postage and other natural resource
To sign-up for E-Statements
1. Login to WCU Home banking
2. Click on the “Accounts” tab
3. Click on “e-Statements.”
4. Verify your email address on the screen
5. Read the disclosure/agreement
6. Click on “I Consent” at the bottom of the e-Statement Signup page to consent to accept statements electronically instead of by way of US mail.
To view or print your e-Statement
1. Log into WCU Home banking by entering your User ID and Password
2. Click the Accounts Tab
3. Select the e-Statement option
4. Click on “monthly statements”
5. Click on which month you want to view
6. Click on the word “pdf” on the screen & wait for the file to load
7. Your electronic statement will open in a new window.
8. Click on the “printer icon”
9. Click on “print”
-Once you have set up your WCU Online Banking account, you will receive a monthly email notification that your account statement is ready for you to view, print, or download securely from our website.
-In order to continue to receive e-Statements, you must keep your email address updated with WCU at all times.
-If you are unable to view the e-Statement page by the next day, please contact WCU Credit Union. E-Statements and check images are displayed in Adobe Acrobat Reader, so you must have this application installed.
-If you do not currently have Adobe Acrobat Reader, you can download a copy free by going to http://www.adobe.com/products/acrobat/readstep2.html
5. BILL PAY TAB
Included in the Online Banking Services is an optional service that allows you to direct us to make payments from your eligible deposit Account to a person or entity to which you wish a bill payment to be directed or is a person or entity from which you receive electronic bills, as the case may be. Our free Bill Pay system works just like an online checkbook. You control what bills are paid, payment date, and amount paid. Set up one time or recurring payments, expedite payments, send money online to another person, or edit payments as needed – nothing comes out of your account until you say so. This is provided through our service entitled “Bill Pay”. This service is provided by us through our non-affiliate service providers. Any applicable fees may apply for the use of Bill Pay as provided in the separate Bill Payment Service Agreement which controls the Bill Pay service. Standard delivery of bills is free. Expedited options will incur charges. Transaction limits may apply.
BILLPAY INITIAL SETUP
Step 1 - Sign into WCU’s Home banking and select the “Bill Pay” tab.
Step 2 - Accept the terms and conditions of the Bill Payment Service Agreement.
Subsequently you will be able to activate Bill Pay Services.
If you do not choose the Bill Pay service at this time, you may add the service later through the Online Banking Services.
At the present time, you may use Bill Pay to:
- Initiate bill payments through our Bill Pay service
-See WCU’s BillPay Agreement & Disclosure online at www.wcucu.com for full details.
- There is no limit on the number of bill payments per day.
- See Section 2 of WCU’s EFT Agreement/Disclosure for transfer limitations that may apply to these transactions.
We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete. We will withdraw the designated funds from your share draft account for bill payment transfer by the designated cut-off time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you are scheduled for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail.
-We cannot guarantee the time that any payment will be credited to your account by the vendor.
6. USER OPTIONS TAB
Online Banking can be customized to fit your needs. You can decide how long the system stays connected before it logs you out, create personalized account nicknames and set your account history date range.
For security, you will be required to change your Password and User ID upon initial registration
Please remember your User ID & Password and keep them secure.
Your Online Banking User ID & Password ensures that only you can access your confidential information.
Change your Password:
1. Click on the User Options link.
2. Click on Change Password.
3. Enter your current password in the “Old Password” field.
4. Enter a new password in the “New Password” field.
5. Re-enter the new password in the “Re-enter password” field.
6. Click Submit and you will receive a confirmation that your password has been updated.
• Remember, passwords are case-sensitive!
• Must be 8 to 25 characters
• Must contain both letters and numbers
• No symbols except for the underscore _
• CANNOT BE your SSN or WCU account number or your User ID, or your Email, NOR any of your 3 previous passwords
-You may change your home banking password at any time
-For security purposes, it is recommended you change your password every six months. -For security, you will be required to change your Password and User ID upon initial registration
-IMPORTANT: We do not have access to your password.
-Please remember your User ID & Password and keep them secure.
-Your Online Banking User ID & Password ensures that only you can access your confidential information.
-In the case of a forgotten password, please use our password reset tool or contact us to reset your password.
Change User Name/User ID
You may change your User Name/User ID at any time.
1. Click on the User Options link.
2. Click on Change User ID.
3. Enter your NEW User Name/User ID in the box where your current User Name is shown.
4. Click on “Change User Name” and the screen will say it has been updated.
• Must be between 5 to 25 characters
• Must contain at least 1 letter
• Must contain NO symbols
Change E-mail Address
This online form allows you to view/update your e-mail address. Your e-mail address will be used for E-Statement and notifications and to provide you with product or service information that may be a potential benefit. Please refer to our Privacy Policy for more information.
To change your e-mail address:
1. Click on the User Options link.
2. Click on Change E-mail Address.
3. Enter your updated e-mail address in the field provided.
4. Click Submit and you will receive a confirmation that your e-mail address has been updated.
Change Your Challenge Questions
The Change Your Challenge Questions feature allows you to change your challenge questions. Use the security code section if you want to receive a security code to your mobile phone/e-mail instead of being challenged by the security questions. This feature will be available only in Online Banking. For Mobile Banking you will still be challenged with your questions.
To change your Challenge Question:
1. Click on the User Options link.
2. Click on Change Your Challenge Quesitons.
3. Select the 3 Questions and 3 Answers you want form the drop-down menus.
4. Click on “submit” to save your changes.
Change History Date Range
The Change History Date Range allows you to select what account history dates you would like to have displayed. By default, only the current month’s history is displayed.
To change your history date range:
1. Click on the User Options link.
2. Click on Change History Date Range.
3. Select a date range by selecting one of the date range descriptions.
4. Click on Change Date Range to save your changes.
Change Your Timeout
The Change Your Timeout feature allows you to set the number of minutes of inactivity in your online banking session before the system automatically logs you out.
To change your timeout:
1. Click on the User Options link.
2. Click on Change Your Timeout.
3. Select the number of minutes from the drop-down menu.
4. Click on Change Timeout to save your changes.
Create Account Nickname
Personalize the account names that are displayed in home banking for easier recognition.
To create or update an account nickname:
1. Click on the User Options link.
2. Click on Create Account Nickname.
3. Modify your account nickname in the field provided to the right of the account name. Please do not use punctuation or special characters when creating nickname
4. Click on Submit to save your changes.
5. To restore the system default name, delete the nickname from the provided field and click on Submit to save your changes.
Change Security Key
Choose a word that displays on login for your user security key. This will help you know that the website is valid.
To create or update a security key:
1. Click on User Options link.
2. Click on Change Security Key
3. Modify your key
4. Click on Submit to save your changes
Mobile Banking
If you prefer to use your phone’s web browser, you can use WCU’s Mobile Apps to access your WCU Account information.
WCU Mobile Banking is free to members who use Online Banking.
MOBILE BANKING INITIAL SETUP
You must be set up to use WCU Home banking and have logged in at least once in order to access WCU’s Mobile Banking / Mobile Apps. If you are NOT currently a WCU Home banking User, please see the ONLINE BANKING INITIAL SETUP Section above for instructions on how to register for WCU Home banking.
Step 1 – Register and Log In as a WCU Home banking User
Step 2 – Go to the iTunes Store or Google Play Store, search and download the WCU Mobile app for Android, iPhone or iPad
Step 3 – Use your WCU Home banking Login Credentials for your Login Credentials for WCU’s Mobile Apps
Step 4 – The Check the email address on file for the Primary Account Owner for a security code.
• The first time you Login to Mobile App, an email with a security code will be sent to the primary email address on file.
Step 5 – Enter this code in the app as requested. Once the code has been verified the app setup is complete.
• If you remove WCU’s Mobile App from your device, you will be required to do this again if you re-install WCU’s Mobile App).
Remember – Mobile App Account History available for viewing is limited to the past 90 days.
Contact Us
Our Member Service Contact Center is open Monday through Friday 9am -5pm that can assist you with Online Banking or credit union account questions.
E-mails sent during closed hours will be answered on the next business day.
Unless this Agreement provides otherwise, you can communicate with us in any one of the following ways:
Email at: [email protected] ; E-mails sent during closed hours will be answered on the next business day.
Telephone at: (256) 355-5010;
Postal Mail at: 2505 Hwy 31 South, Decatur, AL 35603;
Office at: MAIN OFFICE located @2505 Hwy 31 South, Decatur, AL 35603;
MOULTON BRANCH located @26 Franklin Smith Rd, Moulton, AL 35650.
Common Error Messages
The following errors may occur when accessing Online Banking:
• Account verification error. Your password is incorrect. Verify the password and re-enter it. Check to make sure the Caps Lock is not on. Passwords are case-sensitive; the Caps Lock may alter the way your password is being entered.
• The account has been locked. You have had too many invalid login attempts. As a security measure, Online Banking will allow three invalid password attempts and will lock out the account on the fourth try. To reset your password, please use our password reset tool or contact us for assistance.
• We’re sorry, we are unable to process your request at this time. Online Banking is temporarily down for system maintenance. Try again periodically. If the message is displayed repeatedly, contact us.
Troubleshooting
Error Messages – To show us the exact error message that you are receiving, display the error message on your screen then press Print Screen on your computer’s keyboard. This will transfer the image to your clipboard which can then be pasted into a Word document or other application.
When experiencing an error message, try the following steps before contacting your financial institution:
1. Clear the cache, reload, or refresh.
2. Close the browser.
3. Retry.
After trying this and you still continue to receive the error message, contact us.
IMPORTANT: When reporting problems to us, please have as much information ready as possible (e.g., when the problem occurred, browser version, etc.).
WCU CREDIT UNION ELECTRONIC FUND TRANSFERS AGREEMENT AND DISCLOSURE (Reg-E): This Electronic Fund Transfers Agreement and Disclosure is the contract which covers your and our rights and responsibilities concerning the electronic fund transfers (EFT) services offered to you by WCU Credit Union (“Credit Union”).
In this Agreement, the words “you,” “your,” and “yours” mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one (1) or more share and share draft accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the EFT services described below. By signing an application or account card for EFT services, signing your card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Furthermore, electronic fund transfers that meet the definition of remittance transfers are governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers, and consequently, terms of this agreement may vary for those types of transactions. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.
1. EFT SERVICES — If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.
a. Debit Card. If approved, you may use your Visa® card to purchase goods and services from participating merchants. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your card purchases will be deducted from your share draft account. For ATM and one-time debit card transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges.
For other types of transactions, if the balance in your account is not sufficient to pay the transaction amount, the Credit Union may pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts, or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your card and personal identification number (PIN) in ATMs of the Credit Union, networks, and such other machines or facilities as the Credit Union may designate.
At the present time, you may also use your card to:
- Withdraw funds from your share, share draft, and money market accounts.
- Transfer funds from your share, share draft, and money market accounts.
- Obtain balance information for your share, share draft, and money market accounts.
- Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at merchants that accept Visa.
- Order goods or services online or by mail or telephone from places that accept Visa.
The following limitations on Debit Card transactions may apply:
- There is no limit on the number of Debit Card purchases you make per day.
- Purchase amounts are limited to the amount in your account.
- There is no limit to the number of cash withdrawals you may make in any one (1) day from an ATM machine.
- You may withdraw up to a maximum of $500.00 in any one (1) day from an ATM machine, if there are sufficient funds in your account.
- There is no limit on the number of POS transactions you may make in any one (1) day.
- For security purposes, there are other limits on the frequency and amount of transfers available at ATMs.
- You may transfer up to the available balance in your accounts at the time of the transfer.
- See Section 2 for transfer limitations that may apply to these transactions.
Card Information Updates and Authorizations. If you have authorized a merchant to bill charges to your card on a recurring basis, it is your responsibility to notify the merchant in the event your card is replaced, your card information (such as card number and expiration date) changes, or the account associated with your card is closed. However, if your card is replaced or card information changes, you authorize us, without obligation on our part, to provide the updated card information to the merchant in order to permit the merchant to bill recurring charges to the card. You authorize us to apply such recurring charges to the card until you notify us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service. Through this service, your updated card information (such as card number and expiration date) may be shared with participating merchants to facilitate continued recurring charges. Updates are not guaranteed before your next payment to a merchant is due. You are responsible for making direct payment until recurring charges resume. To revoke your authorization allowing us to provide updated card information to a merchant, please contact us.
b. FLASH TALK. If we approve FLASH TALK for your accounts, a separate personal identification number (PIN) will be assigned to you. You must use your personal identification number (PIN) along with your account number to access your accounts. At the present time, you may use FLASH TALK to:
- Withdraw funds from your share, share draft, and money market accounts.
- Transfer funds from your share, share draft, and money market accounts.
- Obtain balance information for your share, share draft, loan, money market, and certificate accounts.
- Make loan payments from your share, share draft, and money market accounts.
- Determine if a particular item has cleared.
- Verify the last date and amount of your payroll deposit.
Your accounts can be accessed under FLASH TALK via a touch-tone telephone only. FLASH TALK service will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing
.The following limitations on FLASH TALK transactions may apply:
- There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one(1) day.
- See Section 2 for transfer limitations that may apply to these transactions.
The Credit Union reserves the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. The Credit Union may set other limits on the amount of any transaction, and you will be notified of those limits. The Credit Union may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each telephone call.
c. Preauthorized EFTs.
- Direct Deposit. Upon instruction of (i) your employer, (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or federal
recurring payments, such as Social Security, to your share draft account.
- Preauthorized Debits. Upon instruction, we will pay certain recurring transactions from your share draft account.
- See Section 2 for transfer limitations that may apply to these transactions.
- Stop Payment Rights. If you have arranged in advance to make electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made. A stop payment request may apply to a single transfer, multiple transfers, or all future transfers as directed by you, and will remain in effect unless you withdraw your request or all transfers subject to the request have been returned.
Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.
- Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
d. Electronic Check Conversion/Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.
e. Home Banking. If Home Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Home Banking to:
- Withdraw funds from your share, share draft, and money market accounts.
- Transfer funds from your share, share draft, and money market accounts.
- Obtain balance information for your share, share draft, loan, money market and certificate accounts.
- Make loan payments from your share, share draft, and money market accounts.
- Determine if a particular item has cleared.
- Verify the last date and amount of your payroll deposit.
- Make bill payments to preauthorized creditors.
Your accounts can be accessed under Home Banking via personal computer. Home Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.
The following limitations on Home Banking transactions may apply:
- There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
- See Section 2 for transfer limitations that may apply to these transactions.
f. Mobile Banking. If Mobile Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Mobile Banking to:
- Withdraw funds from your share and share draft accounts.
- Transfer funds from your share and share draft accounts.
- Obtain balance information for your share and share draft accounts.
- Make loan payments from your share and share draft accounts.
- Determine if a particular item has cleared.
- Verify the last date and amount of your payroll deposit.
Your accounts can be accessed under Mobile Banking via mobile device or other approved access device(s). Mobile Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction,
and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.
The following limitations on Mobile Banking transactions may apply:
- There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one(1) day.
- Withdrawal and transfer amounts are limited to the amount in your account.
- See Section 2 for transfer limitations that may apply to these transactions.
g. BillPay. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete.
We will withdraw the designated funds from your share draft account for bill payment transfer by the designated cutoff time on the date you schedule for payment. We will process your bill
payment transfer within a designated number of days before the date you schedule for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor.
The following limitations on BillPay transactions may apply:
- There is no limit on the number of bill payments per day.
2. TRANSFER LIMITATIONS — For all share accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic, or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.
3. CONDITIONS OF EFT SERVICES —
a. Ownership of Cards. Any card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the card, immediately according to instructions. The card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your card or account to another person.
b. Honoring the Card. Neither we nor merchants authorized to honor the card will be responsible for the failure or refusal to honor the card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.
c. Foreign Transactions.
Visa. Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the applicable transaction date, which rate may vary from the rate Visa itself receives, or the rate mandated by the government or governing body in effect for the applicable transaction date. The exchange rate used on the transaction date may differ from the rate that would have been used on the processing date or cardholder statement posting date.
d. Security of Access Code. You may use one (1) or more access codes with your electronic fund transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.
e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and share draft or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and is hereby authorized by every other joint account owner, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.
4. FEES AND CHARGES — We assess certain fees and charges for EFT services. From time to time, the fees and charges may be changed, and we will notify you as required by applicable law. Additionally, if you use an ATM not operated by us, you may be charged a fee(s) by the ATM operator and by any international, national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM fee(s), or surcharge(s), will be debited from your account if you elect to complete the transaction and/or continue with the balance inquiry. You understand and agree that we and/or the ATM operator may charge you multiple fees for multiple transactions during the same ATM session (for example, fees for both a balance inquiry and a cash withdrawal).
a. Debit Card Fees.
- $3.50 charge for ATM withdrawals at machines we do not own (nonproprietary).
- Replacement card fee of $10.00 per card.
- Nonsufficient funds fee of $35.00 per submission/resubmission of an item.
b. FLASH TALK Fees.
- Nonsufficient funds fee of $35.00 per submission/resubmission of an item.
c. Preauthorized EFT Fees.
- Nonsufficient funds fee of $35.00 per submission/resubmission of an item.
d. Home Banking Fees.
- Nonsufficient funds fee of $35.00 per submission/resubmission of an item.
e. BillPay Fees.
- Nonsufficient funds fee of $35.00 per submission/resubmission of an item.
5. MEMBER LIABILITY — You are responsible for all transactions you authorize using your EFT services under this Agreement. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.
TELL US AT ONCE if you believe your card or access code has been lost or stolen, if you believe someone has used your card or access code or otherwise accessed your accounts without your authority, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line-of-credit). If a transaction was made with your card or card number without your permission and was a Visa transaction, you will have no liability for the transaction, unless you were fraudulent or negligent in the handling of your account or card.
For all other EFT transactions involving your card or access code, including if you were negligent in the handling of your account or card, your liability for an unauthorized transaction is determined as follows. If you tell us within two (2) business days after you learn of the loss or theft of your card or access code, you can lose no more than $50.00 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card or access code and we can prove we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make including those made by card, access code or other means, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your accounts without your permission, call:
256.355.5010
800.253.0819 (lost or stolen)
or write to:
WCU Credit Union
2505 Highway 31 S
Decatur, AL 35603-1503
You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
6. RIGHT TO RECEIVE DOCUMENTATION —
a. Periodic Statements. Transfers and withdrawals made through any debit card transactions, audio response transactions, preauthorized EFTs, online/PC transactions, mobile access device transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.
b. Terminal Receipt. You can get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM and/or point-of-sale (POS) terminal.
c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling 256.355.5010 or 800.250.4458. This does not apply to transactions occurring outside the United States.
7. ACCOUNT INFORMATION DISCLOSURE — We will disclose information to third parties about your account or the transfers you make:
- As necessary to complete transfers;
- To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
- If your account is eligible for emergency cash and/or emergency card replacement services and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
- To comply with government agency or court orders; or
- If you give us your written permission.
8. BUSINESS DAYS — Our business days are Monday through Friday, excluding holidays.
9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS — If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:
- If, through no fault of ours, there is an insufficient available balance in your account to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
- If you used your card or access code in an incorrect manner.
- If the ATM where you are making the transfer does not have enough cash.
- If the ATM was not working properly and you knew about the problem when you started the transaction.
- If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
- If the money in your account is subject to legal process or other claim.
- If funds in your account are pledged as collateral or frozen because of a delinquent loan.
- If the error was caused by a system of any participating ATM network.
- If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
- If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
- If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
- Any other exceptions as established by the Credit Union.
10. NOTICES — All notices from us will be effective when we have mailed them or delivered them to the appropriate address in the Credit Union’s records. Written notice you provide in accordance with your responsibility to report unauthorized transactions to us will be considered given at the time you mail the notice or deliver it for transmission to us by any other usual means. All other notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which EFT services are offered and will provide notice to you in accordance with applicable law. Use of EFT services are subject to existing regulations governing your Credit Union account and any future changes to those regulations.
The following information is a list of safety precautions regarding the use of ATMs
and night deposit facilities:
- Be aware of your surroundings, particularly at night.
- Consider having someone accompany you when the ATM or night deposit facility is used after dark.
- Close the entry door of any ATM facility equipped with a door.
- If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction. If it is after the regular hours of the financial institution and you are using an ATM, do not permit entrance to any person you do not know.
- Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
- If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your card or deposit envelope, and leave.
- If you are followed after making a transaction, go to the nearest public area where people are located.
- Do not write your personal identification number (PIN) or access code on your ATM card.
- Report all crimes to law enforcement officials immediately. If emergency assistance is needed, call the police from the nearest available public telephone.
11. BILLING ERRORS — In case of errors or questions about electronic fund transfers from your share and share draft accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us at:
256.355.5010
800.253.0819
or write to:
WCU Credit Union
2505 Highway 31 S
Decatur, AL 35603-1503
- Tell us your name and account number.
- Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)** business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
* If you give notice of an error occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to investigate the error.
** If you give notice of an error occurring within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we may take up to 90 days instead of 45 days to investigate the error. Additionally, for errors occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to credit your account.
NOTE: If the error you assert is an unauthorized Visa transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit as described above.
12. TERMINATION OF EFT SERVICES — You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your card and any access code. You must return all cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination.
13. GOVERNING LAW — This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Alabama, and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.
14. ENFORCEMENT — You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any post judgment collection actions.
WCU Credit Union e-Statement Disclosure:
Electronic Delivery of Statements and Notices:
By submitting your request for e-Statements electronically, you consent and agree that WCU Credit Union (“Credit Union”) may provide certain disclosures and notices to you in electronic form, in lieu of paper form.
Scope of Consent for electronic delivery of statements:
Your consent to receive electronic statements covers the periodic statements you are provided in connection with your share and loan accounts (except credit cards) with the Credit Union. Your consent also covers all disclosures that are required or may be provided on or with your account and/or loan statements, including, but not limited, to the Billing Rights Statement required by the Truth in Lending Act and the Error Resolution Notice required by the Electronic Fund Transfer Act. You understand that the Credit Union will discontinue mailing printed loan and share account statements to your address of record. All future statements will be maintained on a website which you access to obtain, review, print, and copy/download your periodic statements. You may access your statement via WCU Home-banking using the procedures we authorize.
Scope of Consent for electronic delivery of notices:
Your consent to receive electronic notices covers any notice or other type of communication provided to you pursuant to the terms of this Agreement. These notices will be sent via e-mail to the last known e-mail address provided by you. You agree to notify us promptly of any change of your e-mail address. If you consent to electronic statements, tax forms, and disclosures, it will be your responsibility to check your email for notices of statement, tax form, or disclosure availability.
WCU Credit Union e-Statement Procedures:
On the first business day of each month your statement (not all accounts generate monthly statements) will be available for viewing, printing, or downloading.
To sign up and view/print your e-Statements, visit www.wcucu.com and log into your WCU Home-banking account through the link provided there.
To sign up for e-statements:
Sign in to your Online Banking account; Go to the “account summary” screen and click on the “Statements” icon.
Then in the drop-down menu select “Statements”. Click on the “Sign Up for e-Statements” button. You will be notified: “Signing up for E-Statements will eliminate your paper statements and provide online 24/7 access to all your statements beginning the month following your signup. At the bottom right corner of the screen: Enter your email address. Check the box titled “CONFIRM”. Click on “ACCEPT/SIGNUP”. Now you will be able to see all of the accounts you are primary owner on and the e-statements for each one.
After you have signed up for e-statements:
After signing into your Online Banking account; click on the “Statements” icon and in the drop- down menu select “Statements”. To view an e-statement, select the appropriate Account, Year, and Statement month on the screen in front of you.
On a mobile device (cell phone) the e-statement will appear on your screen in pdf format. You can save, send or screenshot this file for whatever use you require.
On a desktop computer, laptop, or tablet, the e-statement will automatically appear on your screen to be saved to your device in pdf format. You will need to choose where you want to save this file to on your device, and also the name of the statement click on “save”. After the statement is “saved” to your device, you can open it by clicking on the pdf document and then you can print the statement for whatever your needs may be.
To stop receiving e-statements:
Go to the Accounts Summary Screen. Click on “statements” icon. On the Drop-Down menu, click on the word “statements”. Click on the “Un-enroll from E-statements” button (on the e-statement screen)
You will be asked: “Are you sure you want to unenroll from e-Statements? You will not be able to view any existing e-Statements you have while unenrolled.” Click on “ok”. You will now receive paper statements in the mail.
MAKE SURE YOUR MAILING/PHYSICAL ADDRESS IS UPDATED WITH WCU AT ALL TIMES THE POST OFFICE DOES NOT FORWARD MAIL FROM A CREDIT UNION (IDENTITY THEFT ISSUE) FOR EACH ACCT THAT WCU RECEIVES A RETURNED STATEMENT ON DUE TO A BAD ADDRESS – THERE WILL BE A $10 CHARGE EACH MONTH UNTIL WCU RECEIVES THE CORRECT INFORMATION IN WRITING FROM THE MEMBER.
Duty to Review Periodic Statements: You must promptly access/review your e-Statement and any accompanying items and notify us in writing within sixty (60) days of the first transmittal of a periodic statement of any error, unauthorized transaction, or other irregularity. The sixty (60) days begins on the date your statement became available. If reported orally, we require written confirmation within ten (10) days. If you allow someone else to access your statement, you are still fully responsible to review the statement for any errors, unauthorized transactions, or other irregularities. Any applicable time periods within which you must notify us of any errors on your account statement(s) shall begin on the e-mail Date regardless of when you receive and/or open the e-Statement. We will investigate your concern and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error so you will have use of the money during the time it takes us to complete our investigation.
Change of e-mail address:
You agree to notify us immediately of any change in your e-mail address. Notice must be either: in person; by fax (256) 355-2989; by phone (256) 355-5010; in writing to WCU Credit Union at 2505 Hwy 31 South, Decatur, AL 35603; or updating directly through WCU’s online banking
Security: Although your online statement is secure, you understand the importance of your role in preventing misuse of your accounts and you agree to promptly examine your e-Statement for each of your Credit Union accounts as soon as you access it. You agree to protect the confidentiality of your account and account number, and your personal identification information, as well as your driver’s license number and social security number. You understand that personal identification information by itself or together with information related to your account, may allow unauthorized access to your account. Data transferred via e-Statement is not encrypted. You acknowledge that the Internet is inherently insecure and that all data transfers, including electronic mail, occur openly on the Internet and potentially can be monitored and read by others. We cannot and do not warrant that all data transfers utilizing the Internet, or e-mail transmitted to and from us, will not be monitored or read by others. The Credit Union’s efforts to secure electronic banking does not secure the internet or the transaction of information over the internet. The Credit Union does not provide protection for email transfers or data transfers utilizing your personal computer, laptop, tablet, or mobile device. The Credit Union shall not be liable for any loss, harm, or fraud resulting from the introduction of a computer virus, worm or other malicious code in your computer access device. The Credit Union will never contact you on an unsolicited basis to request information concerning your electronic credentials, including your User ID, Password, or Security Questions. If anyone contacts you and requests this information, contact us immediately. You are responsible for keeping your log-in password confidential. The Credit Union recommends its consumer and business members perform a risk assessment and review its electronic/online account controls and passwords periodically. The Credit Union recommends you periodically review your online account access practices to ensure security, including: Who has access to your online accounts? How and where are your user names and passwords stored?; and How strong are your passwords and how often are they changed? If you are suspicious of any account activity or experience a member information security related event or believe that your User ID or Password, or Security Questions have been lost, or stolen, please contact The Credit Union at (256) 355-5010 immediately.
Password Security: For security reasons, we require that you log-in to WCU Home-banking to access your e-Statements. If you incorrectly enter your WCU Home-banking password three times you will be prevented from access. Should this happen, contact us at 256-355-5010 during business hours for us to unlock your account. Your log-in password is confidential information that should be known only by you. The Credit Union will not, for any reason, ask you for your log-in password. If anyone contacts you and requests this information, contact us immediately. You are responsible for keeping your log-in password confidential.
Change in Terms: We may change any term of this Agreement at any time. If you do not wish to accept the change, you may terminate this Agreement by withdrawing your consent to receive statements and notices electronically.
Right to Withdraw Consent: You have the right to withdraw your consent to have your statements, tax forms, and disclosures provided in an electronic form by notifying the Credit Union in person; by fax (256) 355-2989; by phone (256) 355-5010; or in writing to WCU Credit Union at 2505 Hwy 31 South, Decatur, AL 35603. We must receive your withdrawal of consent by the 25th of the month for you to receive a paper statement for that statement period. You will receive paper statements for subsequent statement periods. You may obtain a paper copy of any statement, tax form, or disclosure on request, even if you choose to receive statements and notices electronically. Requests for paper copies of a statement can be made in person; by phone (256) 355-5010; or in writing to WCU Credit Union at 2505 Hwy 31 South, Decatur, AL 35603. There may be a fee for statement copies. Please refer to the Fee Schedule at www.wcucu.com.
Disclaimer of Warranty and Limitation of Liability: We make no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, in connection with the e-Statements provided to you under this Agreement. We do not and cannot warrant that e-Statements will operate without error, or that e-Statements will be available at all times. Except as specifically provided in this Agreement, or otherwise required by law, you agree that our officers, directors, employees, agents or contractors are not liable for any indirect, incidental, special or consequential damages under or by reason of any services or products provided under this Agreement or by reason of your use of e-Statements, including loss of profits, revenue, data or use by you or any third party, whether in an action in contract or tort or based on a warranty or any other legal theory.
Joint Accounts: If your share account is joint with another person, one of you may consent to receive notices, statements, tax forms, and disclosures electronically and that person’s election to receive e-Statements shall apply to both of you. We will then send the notice regarding the availability of your e-Statements, tax forms, and disclosures to the email address provided in lieu of providing a paper statement.
Our Right to Terminate: You agree that we can terminate our e-Statements service and revert to printed mailed statements for any reason at any time.
Communications between Credit Union and You: Unless this Agreement provides otherwise, you can communicate with us in any one of the following ways:
Email at: [email protected];
Telephone at: (256) 355-5010;
Postal Mail at: 2505 Hwy 31 South, Decatur, AL 35603;
Office at: MAIN OFFICE located @2505 Hwy 31 South, Decatur, AL 35603;
MOULTON BRANCH located @26 Franklin Smith Rd, Moulton, AL 35650.
Hardware and Software Requirements:
GENERAL REQUIREMENTS: Broadband Internet access, A browser that supports encryption, Enabled Cookies, Enabled Javascript, Pop Ups allowed.
BROWSERS: For accessing the Internet we recommend that you use either Microsoft® Internet Explorer 6.0 or higher or Firefox.
REQUIRED OPERATING SYSTEMS: Windows operating system: Windows 7 and higher; Macintosh operating system: Mac OS Yosemite version 10.10 and higher.
If you are reading this agreement online, you have the necessary hardware and software to access your e-Statements. To open and view an e-Statement or any other document sent by the Credit Union your computer system must be equipped with Adobe Acrobat software version 6.0 or higher. You may download Adobe Acrobat for free at www.adobe.com or by clicking on the link provided on the e-Statement page. To retain a copy of your statements, you will need a printer attached to your computer capable of printing Web pages. To save your statements on your computer you can use the “Save” feature of your Internet software to save the pages to your hard drive or to some other media, such as a cd or flash drive.
Additional Terms and Conditions of Your Electronic Statement Agreement:
The terms and conditions of your Membership and Account Agreement for each of your Credit Union accounts as well as your other agreements with the Credit Union such as loans continue to apply not withstanding anything to the contrary in this Agreement.
WCU Credit Union Membership and Account Agreement:
This Agreement covers your rights and responsibilities concerning your accounts and the rights and responsibilities of the Credit Union providing this Agreement (Credit Union). In this Agreement, the words “you,” “your,” and “yours” mean anyone who signs an Account Card, Account Change Card, or any other account opening document (Account Card), or for whom membership and/or service requests are approved through the Credit Union’s online application and authentication process. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one or more share or deposit accounts you have with the Credit Union. Your account type(s) and ownership features are designated by you on your Account Card or through the Credit Union’s online application and authentication process. By signing an Account Card or authenticating your request, each of you, jointly and severally, agree to the terms and conditions in this Agreement, and any Account Card, Funds Availability Policy Disclosure, Truth-in-Savings Disclosure, Electronic Fund Transfers Agreement and Disclosure, Privacy Disclosure, or Account Receipt accompanying this Agreement, the Credit Union Bylaws or Code of Regulations (Bylaws), Credit Union policies, and any amendments made to these documents from time to time that collectively govern your membership, accounts and services.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT — To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, if applicable, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
1. MEMBERSHIP ELIGIBILITY — To join the Credit Union, you must meet the membership requirements, including purchase and maintenance of the minimum required share(s) (hereinafter membership share) and/or paying a membership fee as set forth in the Credit Union’s bylaws. You authorize us to check your account, credit and employment history, and obtain reports from third parties, including credit reporting agencies, to verify your eligibility for the accounts, products and services you request and for other accounts, products, or services we may offer you or for which you may qualify.
2. INDIVIDUAL ACCOUNTS — An individual account is an account owned by one member who has qualified for credit union membership. If the account owner dies, the interest passes, subject to applicable law, to the account owner’s estate or Payable on Death (POD) payee, subject to other provisions of this Agreement governing our protection for honoring transfer and withdrawal requests of an owner or owner’s agent prior to notice of an owner’s death, any security interest or pledge granted by the account owner, and our statutory lien rights.
3. JOINT ACCOUNTS — A joint account is an account owned by two or more persons.
a. Rights of Survivorship. Unless otherwise stated on the Account Card or documented through the Credit Union’s online application and authentication process, a joint account includes rights of survivorship. This means that when one owner dies, all sums in the account will pass to the surviving owner(s). For a joint account without rights of survivorship, the deceased owner’s interest passes to his or her estate. A surviving owner’s interest is subject to the Credit Union’s statutory lien for the deceased owner’s obligations and to any security interest or pledge granted by a deceased owner, even if a surviving owner did not consent to it.
b. Control of Joint Accounts. Any owner is authorized and deemed to act for any other owner(s) and may instruct us regarding transactions and other account matters. Each owner guarantees the signature or authenticated request of any other owner(s) and authorizes each account owner to endorse checks and other items in each other’s name for deposit or presentment to the Credit Union. Any owner may withdraw or transfer funds, pledge to us all or any part of the shares, or stop payment on items without the consent of the other owner(s). We have no duty to notify any owner(s) about any transaction. We reserve the right to require written consent of all owners for any change to or termination of an account. If we receive written notice of a dispute between owners or inconsistent instructions from them, we may suspend or terminate the account and require a court order or written consent from all owners in order to act.?
c. Joint Account Owner Liability. If an item deposited in a joint account is returned unpaid, a joint account is overdrawn, or if we do not receive final payment on a transaction, the owners, jointly and severally, are liable to us for any returned item, overdraft, or unpaid amount and for any related fees and charges, regardless of who initiated or
benefited from the transaction. If any account owner is indebted to us, we may enforce our rights against any account of the indebted owner, including all funds in the joint account, regardless of who contributed the funds.
4. POD DESIGNATIONS — A Payable on Death (POD) account designation is an instruction by an account owner to us that an account so designated is payable to the owner or owner(s) during their lifetimes, and upon the death of the last account owner, is payable to any named and surviving POD payee designated on your Account Card. The account owner may revoke or change a POD payee designation at any time by written instruction to us. Accounts payable to more than one owner are owned jointly with rights of survivorship and, when the last account owner dies, are payable to all surviving POD payees. If two or more POD payees survive, they will own the funds jointly in equal shares without rights of survivorship. Any POD payee designation shall not apply to joint accounts without rights of survivorship, and Individual Retirement Accounts (IRAs) which shall be governed by a separate beneficiary designation. We shall at no time have any obligation whatsoever to notify any payee of the existence of any account or the vesting of the payee’s interest in any account, except as otherwise provided by law.
5. ACCOUNTS FOR MINORS —We may require any account established by a minor to be a joint account with an owner who has reached the age of majority under state law and who shall be jointly and severally liable to us for any returned item, overdraft, or unpaid amount on such account and for any related fees and charges. We may pay funds directly to the minor without regard to his or her minority. Unless a guardian or parent is an account owner, the guardian or parent shall not have any account access rights. We have no duty to inquire about the use or purpose of any transaction except as required by applicable law. We will not change the account status when the minor reaches the age of majority unless the change is authorized in writing by all account owners.
6. UNIFORM TRANSFERS TO MINORS ACCOUNT — A Uniform Transfers to Minors Account (UTMA) is an individual account created by a custodian who deposits funds as an irrevocable gift to a minor. The minor to whom the gift is made is the beneficiary of the custodial property in the account. The custodian has possession and control of the account for the exclusive right and benefit of the minor and, barring a court order otherwise, is the only party authorized to make deposits, withdrawals, or close the account. We have no duty to inquire about the use or purpose of any transaction except as required by applicable law. If the custodian dies, we may suspend the account until we receive instructions from any person authorized by law to withdraw funds or a court order authorizing withdrawals.
7. AGENCY DESIGNATION ON AN ACCOUNT — An agency designation on an account is an instruction to us that the owner authorizes another person to make transactions as agent for the account owner regarding the accounts designated. An agent has no ownership interest in the account(s) or credit union voting rights. We have no duty to inquire about the use or purpose of any transaction made by the agent except as required by applicable law.
8. DEPOSIT OF FUNDS REQUIREMENTS — Funds may be deposited to any account, in any manner approved by the Credit Union in accordance with the requirements set forth in the Truth-in-Savings Disclosure. Deposits made by mail, at night depositories, or at unstaffed facilities are not our responsibility until we receive them. We reserve the right to refuse or to return any deposit.
a. Endorsements. We may accept transfers, checks, drafts, and other items for deposit into any of your accounts if they are made payable to, or to the order of, one or more account owners even if they are not endorsed by all payees.
You authorize us to supply missing endorsements of any owners if we choose. If a check, draft, or item that is payable to two or more persons is ambiguous as to whether it is payable to either or both, we may process the check, draft, or item as though it is payable to either person. If an insurance, government, or other check or draft requires an endorsement, we may require endorsement as set forth on the item. Endorsements must be made on the back of the check or
draft within 1½ inches of the top edge, although we may accept endorsements outside this space. However, any loss we incur from a delay or processing error resulting from an irregular endorsement or other markings by you or any prior endorser will be your responsibility. If we offer a remote deposit capture service and you have been approved to use the service to make deposits to your account, you agree that, prior to transmitting check or draft images, you will restrictively endorse each original check or draft in accordance with any other agreement with us that governs this service.
b. Collection of Items. We act only as your agent and we are not responsible for handling items for deposit or collection beyond the exercise of ordinary care. We are not liable for the loss of an item in transit or the negligence of any correspondent. Each correspondent will only be liable for its own negligence. We may send any item for collection. Items drawn on an institution located outside the United States are handled on a collection basis only. You waive any notice of nonpayment, dishonor, or protest regarding items we purchase or receive for credit or collection to your account. We reserve the right to pursue collection of previously dishonored items at any time, including giving a payor financial institution extra time beyond any midnight deadline limits.
c. Restrictive Legends. Some checks and drafts contain restrictive legends or similar limitations on the front of the item. Examples of restrictive legends include “two signatures required,” “void after 60 days,” and “not valid over $500.00.” We are not liable for payment of any check or draft contrary to a restrictive legend or other limitation contained in or on the item unless we have specifically agreed in writing to the restriction or limitation.
d. Final Payment. All checks, drafts, automated clearinghouse (ACH) transfers or other items credited to your account are provisional until we receive final payment. If final payment is not received, we may charge your account for the amount of such items and impose a returned item fee on your account. Any collection fees we incur may be charged to your account. We reserve the right to refuse or return any item or fund transfer.
e. Direct Deposits. We may offer direct deposit services, including preauthorized deposits (e.g., payroll checks, Social Security or retirement checks, or other government checks) or preauthorized transfers from other accounts. You must authorize direct deposits or preauthorized transfers by completing a separate authorization document. You must notify us if you wish to cancel or change a direct deposit or preauthorized transfer. Any cancellation or change will become effective once we receive notice from you and have a reasonable period of time to act on your request. If your account is overdrawn, you authorize us to deduct the amount your account is overdrawn from any deposit, including deposits of government payments or benefits. If we are required to reimburse the U.S. Government for any benefit payment directly deposited into your account, we may deduct the amount returned from any of your accounts, unless prohibited by law.
f. Crediting of Deposits. Deposits will be credited to your account on the day we consider them received as stated in our Funds Availability Policy Disclosure.
9. ACCOUNT ACCESS
a. Authorized Signature. Your signature on the Account Card, or authentication and approval of your account, authorizes your account access. We will not be liable for refusing to honor any item or instruction if we believe the signature is not genuine. If you have authorized the use of a facsimile signature, we may honor any check or draft that appears to bear your facsimile signature, even if it was made by an unauthorized person. You authorize us to honor transactions initiated by a third person to whom you have given your account information, even if you do not authorize a particular transaction.
b. Access Options. You may access your account(s) in any manner we permit including, for example, in person at one of our branch offices, at an ATM or point- of-sale device, or by mail, telephone, automatic transfer, internet access or mobile application. We may return as unpaid any check or draft drawn on a form we do not provide, and you are responsible for any losses, expenses or fees we incur as a result of handling such a check or draft. We have the right to review and approve any form of power of attorney and may restrict account withdrawals or
transfers. We may refuse to honor a power of attorney if our refusal is conducted in accordance with applicable state law.
c. Credit Union Examination. We may disregard any information on any check or draft other than the signature of the drawer, the amount of the item, and any magnetic encoding. You agree that we do not fail to exercise ordinary care in paying an item solely because our procedures do not provide for sight examination of items.
10. FUND TRANSFERS — Fund transfers we permit that are subject to Article 4A of the Uniform Commercial Code, such as wire transfers, will be subject to such provisions of the Uniform Commercial Code as enacted by the state were ?the main office of the Credit Union is located, except as otherwise provided in this Agreement. ACH transfers are subject to rules of the National Automated Clearinghouse Association (Nacha). We may execute certain requests for fund transfers by Fedwire which are subject to the Federal Reserve Board’s Regulation J.
a. Authorization for Transfers/Debiting of Accounts. You may make or order fund transfers to or from your account. We will debit your account for the amount of a fund transfer from your account and will charge your account for any fees related to the transfer.
b. Right to Refuse to Make Transfers/Limitation of Liability. Unless we agree otherwise in writing, we reserve the right to refuse to execute any payment order to transfer funds to or from your account. We are not obligated to execute any payment order to transfer funds out of your account if the amount of the requested transfer plus applicable fees exceeds the available balance in your account. We are not liable for errors, delays, interruptions or transmission failures caused by third parties or circumstances beyond our control including mechanical, electronic or equipment failure. In addition, we will not be liable for consequential, special, punitive or indirect loss or damage you may incur in connection with fund transfers to or from your account.
c. No Notice Required. We will not provide you with notice when fund transfers are credited to your account. You will receive notice of such credits on your account statements. You may contact us to determine whether a payment has been received.
d. Interest Payments. If we fail to properly execute a payment order and such action results in a delay in payment to you, we will pay you dividends or interest, whichever applies to your account, for the period of delay as required by applicable law. You agree that the dividend or interest rate paid to you will be based on the lowest nominal dividend or interest rate we were paying on any account during that period.
e. Provisional Credit for ACH Transactions. We may provisionally credit your account for an ACH transfer before we receive final settlement. If we do not receive final settlement, we may reverse the provisional credit or require you to refund us the amount provisionally credited to your account, and the party originating the transfer will not be considered to have paid you.
f. Payment Order Processing and Cut-off Times. Payment orders we accept will be executed within a reasonable time of receipt. Unless we have agreed otherwise in writing, a payment order may not necessarily be executed on the date it is received or on a particular date you specify. Cut-off times may apply to the receipt, execution and processing of fund transfers, payment orders, cancellations, and amendments. Fund transfers, payment orders, cancellations, and amendments received after a cut-off time may be treated as having been received on the next fund transfer business day. Information about any cut-off times is available upon request. From time to time, we may need to temporarily suspend processing of a transaction for greater scrutiny or verification in accordance with applicable law. This action may affect settlement or availability of the transaction.
g. Identifying Information. If your payment order identifies the recipient and any financial institution by name and account or other identifying number, the Credit Union and any other financial institutions facilitating the transfer may rely strictly on the account or other identifying number, even if the number identifies a different person or financial institution.
h. Amendments and Cancellations of Payment Orders. Any account owner may amend or cancel a payment order regardless of whether that person initiated the order. We may refuse requests to amend or cancel a payment order that we believe will expose the Credit Union to liability or loss. Any request to amend or cancel a payment order that we accept will be processed within a reasonable time after it is received. You agree to hold us harmless from and indemnify us for all losses and expenses resulting from any actual or attempted amendment or cancellation of a payment order.
I. Security Procedures. We may require you to follow a security procedure to execute, amend or cancel a payment order so that we may verify the authenticity of the order, amendment or cancellation. You agree that the security procedure established by separate agreement between you and the Credit Union is commercially reasonable. If you refuse to follow a commercially reasonable security procedure that we offer, you agree to be bound by any payment order, whether authorized or not, that is issued in your name and accepted by us in good faith in accordance with the security procedure you choose.
j. Duty to Report Unauthorized or Erroneous Fund Transfers. You must exercise ordinary care to identify and report unauthorized or erroneous fund transfers on your account. You agree that you will review your account(s) and periodic statement(s). You further agree you will notify us of any unauthorized or erroneous transfers within the time frames described in the “Statements” section of this Agreement.
k. Recording Telephone Requests. You agree that we may record payment order, amendment and cancellation requests as permitted by applicable law.
l. Remittance Transfers. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. If we act as a remittance transfer provider and conduct a remittance transfer(s) on your behalf, the transaction(s) will be governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.
11. ACCOUNT RATES AND FEES — We pay account earnings and assess fees against your account as set forth in the Truth-in-Savings Disclosure and Schedule of Fees and Charges. We may change the Truth-in-Savings Disclosure or Schedule of Fees and Charges at any time and will notify you as required by law.
12. TRANSACTION LIMITATIONS
a. Withdrawal Restrictions. We will pay checks or drafts, permit withdrawals, and make transfers from the available balance in your account. The availability of funds in your account may be delayed as described in our Funds Availability Policy Disclosure. We may also pay checks or drafts, permit withdrawals, and make transfers when you have an insufficient available balance in your account if you have established an overdraft protection plan or, if you do not have such a plan with us, in accordance with our overdraft payment policy. We may refuse to allow a withdrawal in some situations and will advise you accordingly if, for example: (1) there is a dispute between account owners (unless a court has ordered the Credit Union to allow the withdrawal); (2) a legal garnishment or attachment is served; (3) the account secures any obligation to us; (4) required documentation has not been presented; or (5) you fail to repay a credit union loan on time. We may require you to give written notice of 7 to 60 days before any intended withdrawals.
b. Transfer Limitations. We may limit the dollar amount or the number of transfers from your account. Please consult your Truth-in-Savings Disclosure or your Electronic Fund Transfers Agreement and Disclosure.
13. CERTIFICATE ACCOUNTS — Any term share, share certificate, time deposit or certificate of deposit account (certificate account), whichever we offer as allowed by applicable federal or state law, is subject to the terms of this Agreement, the Truth-in-Savings Disclosure, the Account Receipt for each account, and any other documents we provide for the account, the terms of which are incorporated herein by reference.
14. OVERDRAFTS
a. Payment of Overdrafts. If, on any day, the available balance in your share or deposit account is not sufficient to pay the full amount of a check, draft, transaction, or other item, plus any applicable fee, that is posted to your account, we may return the item or pay it, as described below. The Credit Union’s determination of an insufficient available account balance may be made at any time between presentation and the Credit Union’s midnight deadline with only one review of the account required. We do not have to notify you if your account does not have a sufficient available balance in order to pay an item. Your account may be subject to a fee for each item regardless of whether we pay or return the item. We may charge a fee each time an item is submitted or resubmitted for payment; therefore, you may be assessed more than one fee as a result of a returned item and resubmission(s) of the returned item. If we offer standard overdraft services, this service allows us to authorize payment for the following types of transactions regardless of whether your share or deposit account has sufficient funds: (1) share drafts/checks and other transactions made using your checking account, except as otherwise described below; (2) automatic bill payments; and (3) ACH transactions. For ATM and one-time debit card transactions, you must affirmatively consent to such coverage. Without your consent, the Credit Union may not authorize and pay an ATM or one-time debit card transaction that will result in insufficient funds in your account. If you have established a service linking your share or deposit account with other individual or joint accounts, you authorize us to transfer funds from another account of yours to cover an insufficient item, including transfers from a share or deposit account, an overdraft line-of-credit account, or other account you so designate. Services and fees for these transactions are shown in the document the Credit Union uses to capture your affirmative consent and the Schedule of Fees and Charges Except as otherwise agreed in writing, if we exercise our right to use our discretion to pay such items that result in an insufficiency of funds in your account, we do not agree to pay them in the future and may discontinue coverage at any time without notice. If we pay these items or impose a fee that results in insufficient funds in your account, you agree to pay the insufficient amount, including the fee assessed by us, in accordance with our standard overdraft services or any other service you may have authorized with us or, if you do not have such protections with us, in accordance with any overdraft payment policy we have, as applicable.
b. How Transactions are Posted to Your Account. Basically, there are two types of transactions that affect your account: credits (deposits of money into your account) and debits (payments out of your account). It is important to understand how each is applied to your account so that you know how much money you have and how much is available to you at any given time. This section explains generally how and when we post transactions to your account.
Credits. Deposits are generally added to your account when we receive them. However, in some cases when you deposit a check, the full amount of the deposit may not be available to you
at the time of deposit. Please refer to the Funds Availability Policy Disclosure for details regarding the timing and availability of funds from deposits.
Debits. There are several types of debit transactions. Common debit transactions are generally described below. Keep in mind that there are many ways transactions are presented for payment by merchants, and we are not necessarily in control of when transactions are received.
- Checks. When you write a check, it is processed through the Federal Reserve system. We receive data files of cashed checks from the Federal Reserve each day. The checks drawn on your account are compiled from these data files and paid each day. We process the payments from low to high dollar value.
- ACH Payments. We receive data files every day from the Federal Reserve with Automated Clearing House (ACH) transactions. These include, for example, automatic bill payments you have authorized. ACH transactions for your account is posted throughout the day in order of receipt.
- PIN-Based Debit Card Purchase Transactions. These are purchase transactions using your debit card for which a merchant may require you to enter your personal identification number (PIN) at the time of sale. They are processed through a PIN debit network.
These transactions are similar to ATM withdrawal transactions because the money is usually deducted from your account immediately at the time of the transaction. However, depending on the merchant, a PIN-based transaction may not be immediately presented for payment.
- Signature-Based Debit Card Purchase Transactions. These are purchase transactions using your debit card that are processed through a signature-based network. Rather than entering a PIN, you typically sign for the purchase; however, merchants may not require your signature for certain transactions. Merchants may seek authorization for these types of transactions. The authorization request places a hold on funds in your account when the authorization is completed. This is referred to as an “authorization hold.” An authorization hold will reduce your available balance by the amount authorized but will not affect your actual balance. The transaction is subsequently processed by the merchant and submitted to us for payment. This can happen hours or sometimes days after the transaction, depending on the merchant and its payment processor. These payment requests are received in real time throughout the day and are posted to your account when they are received. The amount of an authorization hold may differ from the actual payment because the final transaction amount may not yet be known too the merchant when you present your card for payment. For example, if you use your debit card at a restaurant, a hold will be placed in an amount equal to the bill presented to you; but when the transaction posts, it will include any tip that you may have added to the bill. This may also be the case where you present your debit card for payment at gas stations, hotels and certain other retail establishments. We cannot control how much a merchant asks us to authorize, or when a merchant submits a transaction for payment. For debit card transactions involving merchant authorization holds, there may be a delay between the hold being applied and the transaction posting to your account. During the delay, intervening transactions may impact the available balance in your account. It is important to keep in mind that we check your available balance both at the time the merchant’s authorization request is received and again when the
transaction settles and posts to your account. If your available balance is insufficient to cover the amount of the merchant’s authorization request, we will decline the request. If your
available balance is sufficient to cover the merchant’s authorization request, the request will be approved, and an authorization hold in the amount of the request will be placed on your account. The transaction will be subsequently processed by the merchant and submitted to us for payment. If the transaction settles and posts to your account at a time when the available balance is insufficient to pay the transaction without causing an overdraft (i.e., posting the transaction results in an available balance of less than $0), we will charge you a fee for overdrawing your account, even though the available balance in your account was sufficient to cover the transaction at the time it was authorized.
The following example illustrates how this works:
Assume your actual and available balances are both $40, and you use your debit card at a restaurant to pay your bill totaling $30. If the restaurant requests authorization in the amount of $30, an authorization hold is placed on $30 in your account. Your available balance is only $10, but the actual balance remains $40. Before the restaurant charge is sent to us for payment, a check that you wrote for $40 is presented for payment. Because your available balance is only $10 due to the $30 authorization hold; your account will be overdrawn by $30 when the check transaction is posted to your account even though your actual balance is $40. In this example, if we pay the $40 check in accordance with our standard overdraft services, we will charge you a fee for overdrawing your account as disclosed in the Schedule of Fees and Charges. The fee will also be deducted from your account, further increasing the overdrawn amount. In addition, when the restaurant charge is finally submitted to us for payment, we will release the authorization hold and pay the transaction amount to the restaurant. The transaction amount may be $30 or a different amount (for example, if you added a tip). Because the amount of the restaurant charge exceeds your available balance at the time the charge is settled (i.e., at the time the merchant or its financial institution requests payment or the transaction posts to your account), we will charge you another fee for overdrawing your account, even though you had a sufficient available balance in your account at the time the restaurant charge was authorized and approved.
This is a general description of certain types of transactions. These practices may change, and we reserve the right to pay items in any order we choose as permitted by law.
c. Understanding Your Account Balance. Your share draft account has two kinds of balances: the actual balance and the available balance. Your actual balance reflects the full amount of all deposits to your account as well as payment transactions that have been posted to your account. It does not reflect checks you have written and are still outstanding or transactions that have been authorized but are still pending. Your available balance is the amount of money in your account that is available for you to use. Your available balance is your actual balance less:
(1) holds placed on deposits; (2) holds on debit card or other transactions that have been authorized but are not yet posted; and (3) any other holds, such as holds related to pledges of account funds and minimum balance requirements or to comply with court orders. We use your available balance to determine whether there are sufficient funds in your account to pay items, including checks and drafts, as well as ACH, debit card and other electronic transactions. Pending transactions and holds placed on your account may reduce your available balance and may cause your account to become overdrawn regardless of your actual balance. In such cases, subsequent posting of the pending transactions may further overdraw your account and be subject to additional fees. You should assume that any item which would overdraw your account based on your available balance may create an overdraft. You may check your available balance at an ATM, by visiting a credit union branch or by calling us at 256.355.5010.
15. POSTDATED AND STALEDATED CHECKS OR DRAFTS —You agree not to issue any check or draft that is payable on a future date (postdated). If you do draw or issue a check or draft that is postdated and we pay it before that date, you agree that we shall have no liability to you for such payment. You agree not to deposit checks, drafts, or other items before they are properly payable. We are not obligated to pay any check or draft drawn on your account that is presented more than six months past its date; however, if the check or draft is paid against your account, we will have no liability for such payment.
16. STOP PAYMENT ORDERS
a. Stop Payment Order Request. Any owner may request a stop payment order on any check or draft drawn on the owner’s account. To be binding, the order must accurately describe the check or draft, including the exact account number, check or draft number, and amount of the check or draft. This exact information is necessary for the Credit Union to identify the check or draft. If we receive incorrect or incomplete information, we will not be responsible for failing to stop payment on the check or draft. In addition, we must receive sufficient advance notice of the stop payment order to allow us a reasonable opportunity to act on it. If we recredit your account after paying a check or draft over a valid and timely stop payment order, you agree to sign a statement describing the dispute with the payee, to assign to us all of your rights against the payee or other holders of the check or draft, and to assist us in any legal action. Stop payment orders for preauthorized debit transactions from your account are governed by Regulation E. Please refer to the Electronic Fund Transfers Agreement and Disclosure for rules regarding stop payments on preauthorized debit transactions.
b. Duration of Order. You may make an oral stop payment order which will lapse within 14 calendar days unless you confirm it in writing, or in a record if allowed by applicable law, within that time. A written stop payment order is effective for six months and may be renewed for additional six-month periods by submitting a renewal request in writing, or in a record if allowed by applicable law, before the stop payment order then in effect expires. We do not have to notify you when a stop payment order expires.
c. Liability. Fees for stop payment orders are set forth in the Truth-in-Savings Disclosure or Schedule of Fees and Charges. You may not stop payment on any certified check, cashier’s check, teller’s check, or any other check, draft, or payment guaranteed by us. Although payment of an item may be stopped, you may remain liable to any item holder, including us. You agree to indemnify and hold the Credit Union harmless from all costs, including attorney’s fees and all damages or claims related to our refusal to pay an item, as well as claims of any joint account owner or of any payee or endorsee for failing to stop payment of an item as a result of incorrect information provided by you.
17. CREDIT UNION LIABILITY — If we do not properly complete a transaction according to this Agreement, we will be liable for your losses or damages not to exceed the amount of the transaction, except as otherwise provided by law. We will not be liable if, for example: (1) your account contains an insufficient available balance for the transaction; (2) circumstances beyond our control prevent the transaction; (3) your loss is caused by your or another financial institution’s negligence; or (4) your account funds are subject to legal process or another claim. We will not be liable for consequential damages, except liability for wrongful dishonor. We are not responsible for a check or draft that is paid by us if we acted in a commercially reasonable manner and exercised ordinary care. We exercise ordinary care if our actions or nonactions are consistent with applicable state law, Federal Reserve regulations and operating letters, clearinghouse rules, and general financial institution practices followed in the area we serve. You grant us the right, in making payments of deposited funds, to rely exclusively on the form of the account and the terms of this Agreement. Any conflict regarding what you and our employees say or write will be resolved by reference to this Agreement.
18. CHECKS OR DRAFTS PRESENTED FOR PAYMENT IN PERSON — We may refuse to accept any check or draft drawn on your account that is presented for payment in person. Such refusal shall not constitute a wrongful dishonor of the check or draft, and we shall have no liability for refusing payment. If we agree to cash a check or draft that is presented for payment in person, we may require the presenter to pay a fee. Any applicable check or draft cashing fees are stated in the Schedule of Fees and Charges.
19. REMOTELY CREATED CHECKS OR DRAFTS — For purposes of this paragraph, “account” means a transaction account, credit account, or any other account on which checks or drafts may be drawn. A remotely created check or draft is a check or draft created by someone other than the person on whose account the check or draft is drawn. A remotely created check or draft is generally created by a third-party payee as authorized by the owner of the account on which the check or draft is drawn. Authorization is usually made over the telephone or through online communication. The owner of the account does not sign a remotely created check or draft. In place of the owner’s signature, the remotely created check or draft usually bears a statement that the owner authorized the check or draft or bears the owner’s printed or typed name. If you authorize a third party to draw a remotely created check or draft against your account, you may not later revoke or change your authorization. It is your responsibility to resolve any authorization issues directly with the third party. We are not required to credit your account and may charge against your account any remotely created check or draft for which the third party has proof of your authorization.
20. PLEDGE, RIGHT OF OFFSET AND STATUTORY LIEN — Unless prohibited by law, you pledge and grant as security for all obligations you may have now or in the future, except obligations secured by your principal residence, all shares and dividends and all deposits and interest, if any, in all accounts you have with us now and in the future. If you pledge a specific dollar amount in your account(s) for a loan, we will freeze the funds in your account(s) to the extent of the outstanding balance of the loan or, if greater, the amount of the pledge if the loan is a revolving loan. Otherwise, funds in your pledged account(s) may be withdrawn unless you are in default. You agree we have the right to offset funds in any of your accounts against the obligation owed to us. Federal or state law (depending upon whether we have a federal or state charter) gives us a lien on all shares and dividends and all deposits and interest, if any, in accounts you have with us now and in the future. Except as limited by federal or state law, the statutory lien gives us the right to apply the balance of all your accounts to any obligation on which you are in default. After you are in default, we may exercise our statutory lien rights without further notice to you. Your pledge and our statutory lien rights will allow us to apply the funds in your account(s) to what you owe when you are in default, except as limited by federal or state law. If we do not apply or offset the funds in your account(s) to satisfy your obligation, we may place an administrative freeze on your account(s) in order to protect our statutory lien rights and may apply or offset the funds in your account(s) to the amount you owe us at a later time. The statutory lien and your pledge do not apply to any Individual Retirement Account or any other account that would lose special tax treatment under federal or state law if given as security. By not enforcing our right to apply or offset funds in your account(s) to your obligations that are in default, we do not waive our right to enforce these rights at a later time.
21. LEGAL PROCESS — If there is any dispute or legal action involving your account, such as a dispute over ownership of funds, or if a levy, garnishment, or attachment is brought against your account; we may refuse to pay out any money from your account or turn the funds over to a court until the dispute is resolved, as permitted by law. If we incur any expenses or attorney fees in responding to a dispute or legal process, such expenses may be charged against your account without prior notice to you, unless prohibited by law. Any legal process against your account is subject to our lien and security interest.
22. ACCOUNT INFORMATION — Upon request, we will give you the name and address of each agency from which we obtain a credit report regarding your account. We agree not to disclose account information to third parties except when:
(1) it is necessary to complete a transaction; (2) the third party seeks to verify the existence or condition of your account, for example, to determine whether a check, draft or other item will clear if cashed; (3) such disclosure complies with the law or a government agency or court order; (4) you give us written permission; (5) or as otherwise permitted by applicable law.
23. NOTICES
a. Name or Address Changes. You are responsible for notifying us of any name or address change. The Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. We may require all name and address changes to be provided in writing. If we attempt to locate you, we may impose a service fee as set forth in the Truth-in-Savings Disclosure or Schedule of Fees and Charges.
b. Notice of Amendments. Except as prohibited by applicable law, we may change the terms of this Agreement. We will notify you, in a manner we deem appropriate under the circumstances, of any changes in terms, rates, or fees as required by law. We reserve the right to waive any term in this Agreement. Any such waiver shall not affect our right to future enforcement. The rights and authority of the Credit Union under this Agreement shall not be changed or terminated by any account owner except by written notice to us which shall not affect transactions made prior to receipt of the notice and the Credit Union’s opportunity to act upon and approve such changes.
c. Effect of Notice. Any written notice you give us is effective when we receive it. Any written notice we give to you is effective when it is provided electronically or is deposited in the U.S. mail, postage prepaid and addressed to you at your statement mailing address, and will be effective whether or not received by you. Notice to any account owner is considered notice to all account owners.
d. Electronic Notices. If you have agreed to receive notices electronically, we may send you notices electronically and discontinue mailing paper notices to you until you notify us that you wish to reinstate receiving paper notices.
24. TAXPAYER IDENTIFICATION NUMBER AND BACKUP WITHHOLDING — You agree that we may withhold taxes from any dividends or interest earned on your account as required by federal, state or local law or regulations. Your failure to furnish a correct Taxpayer Identification Number (TIN) or meet other requirements may result in backup withholding. If your account is subject to backup withholding, we must withhold and pay to the Internal Revenue Service a percentage of dividends, interest, and certain other payments. If you fail to provide your TIN within a reasonable time, we may close your account and return the balance to you, less any applicable service fees.
25. STATEMENTS
a. Contents. If we provide a periodic statement for your account, you will receive a periodic statement that shows the transactions and activity on your account during the statement period as required by applicable law. If a periodic statement is provided, you agree that only one statement is necessary for joint accounts. For share draft or checking accounts, you understand and agree that your original check or draft, when paid, becomes property of the Credit Union and may not be returned to you, but copies of the check or draft may be retained by us or by payable-through financial institutions and may be made available upon your request. You understand and agree that statements are made available to you on the date they are mailed to you or, if you have requested, on the date they are made available to you electronically. You also understand and agree that checks, drafts, or copies thereof are made available to you on the date the statement is mailed to you or is provided to you electronically, even if the checks or drafts do not accompany the statement.
b. Examination. You are responsible for promptly examining each statement upon receiving it and reporting any irregularities to us. If you fail to report any irregularities such as forged, altered, unauthorized, unsigned, or otherwise fraudulent items drawn on your account, erroneous payments or transactions, or other discrepancies that are reflected on your statement within 33 days of the date we sent or otherwise provided the statement to you; we will not be responsible for your loss. We also will not be liable for any items that are forged or altered in a manner not detectable by a reasonable person, including the unauthorized use of facsimile signature equipment. Unauthorized electronic fund transfers governed by Regulation E are subject to different reporting periods. Please refer to the Electronic Fund Transfers Agreement and Disclosure for reporting requirements pertaining to electronic fund transfers.
c. Notice to Credit Union. You agree that the Credit Union’s retention of checks or drafts does not alter or waive your responsibility to examine your statements or the time limit for notifying us of any errors. The statement will be considered correct for all purposes, and we will not be liable for any payment made or charge to your account unless you notify us in writing within the above time limit for?notifying us of any errors. If you fail to receive a periodic statement, you agree to notify us within 14 days of the time you regularly receive a statement.
d. Address. If we mail you a statement, we will send it to the last known address shown in our records. If you have requested to receive your statement electronically, we will send the statement or notice of statement availability to the last e-mail address shown in our records.
26. INACTIVE ACCOUNTS — As allowed by applicable law, we may classify your account as inactive or dormant and assess a fee if you have not made any transactions in your account over a specified period of time. The period of inactivity, the fee for servicing an inactive or dormant account, and the minimum balance required to avoid the service fee, if any, are set forth in our Schedule of Fees and Charges. You authorize us to transfer funds from another account of yours to cover any service fees, if applicable. To the extent allowed by law, we reserve the right to transfer the account funds to an account payable or reserve account and to suspend any further account statements. If a deposit or withdrawal has not been made on the account and we have had no other sufficient contact with you within the period specified by state law, the account will then be presumed to be abandoned. Funds in abandoned accounts will be reported and remitted in accordance with state law. Once funds have been turned over to the state, we have no further liability to you for such funds. If you choose to reclaim such funds, you must apply to the appropriate state agency.
27. SPECIAL ACCOUNT INSTRUCTIONS — You may request that we facilitate certain trust, will, or court-ordered account arrangements. However, because we do not give legal advice, we cannot counsel you as to which account arrangement most appropriately meets the specific requirements of your trust, will, or court order. If you ask us to follow any instructions that we believe might expose us to claims, lawsuits, expenses, liabilities, or damages, whether directly or indirectly, we may refuse to follow your instructions or may require you to indemnify us or post a bond or provide us with other protection. We may require that account changes requested by you, or any account owner, such as adding or closing an account or service, be evidenced by a signed Account Change Card or other document which evidences a change to an account and accepted by us.
28. TERMINATION OF ACCOUNT — We may terminate your account at any time without notice to you or may require you to close your account and apply for a new account if, for example: (1) there is a change in owners or authorized signers; (2) there has been a forgery or fraud reported or committed involving your account; (3) there is a dispute as to the ownership of the account or of the funds in the account; (4) any share checks or drafts are lost or stolen; (5) there are excessive returned unpaid items not covered by an overdraft protection plan; (6) there has been any misrepresentation or any other abuse of any of your accounts; (7) we reasonably deem it necessary to prevent a loss to us; or (8) as otherwise permitted by law. You may terminate an individual or joint account by giving written notice and in a form acceptable to us. Each joint account owner agrees any account owner may revoke or terminate this Agreement and remove from ownership in the account any other account owner. Any removed joint account owner shall have no interest, rights or privileges in and to the account. Any revocation or termination of this Agreement shall not affect any prior statutory or consensual lien. We are not responsible for payment of any check, draft, withdrawal, transaction, or other item after your account is terminated; however, if we pay an item after termination, you agree to reimburse us.
29. TERMINATION OF MEMBERSHIP; LIMITATION OF SERVICES — You may terminate your membership by giving us written notice or by withdrawing your minimum required membership share, if any, and closing all of your accounts. You may be expelled from membership for any reason allowed by applicable law. We may restrict account access and services without notice to you when your account is being misused; you have demonstrated conduct which is abusive in nature; as outlined in any policy we have adopted regarding restricting services; or as otherwise permitted by law.
30. DEATH OF ACCOUNT OWNER —We may honor all transfer orders, withdrawals, deposits, and other transactions on an account until we know of a member’s death. Even with such knowledge, we may continue to pay checks or drafts or honor other payments or transfer orders authorized by the deceased member for a period of ten days after the member’s death unless we receive instructions from any person claiming an interest in the account to stop payment on the checks, drafts, or other items. We may require anyone claiming a deceased owner’s account funds to indemnify us for any losses resulting from our honoring that claim. This Agreement will be binding upon any heirs or legal representatives of any account owner.
31. UNLAWFUL INTERNET GAMBLING AND OTHER ILLEGAL ACTIVITIES — You agree that you are not engaged in unlawful internet gambling or any other illegal activity. You agree that you will not use any of your accounts, access devices or services for unlawful internet gambling or other illegal activities. We may terminate your account relationship if you engage in unlawful internet gambling or other illegal activities.
32. SEVERABILITY — If a court holds any portion of this Agreement to be invalid or unenforceable, the remainder of this Agreement shall not be invalid or unenforceable and will continue in full force and effect. All headings are intended for reference only and are not to be construed as part of the Agreement.
33. ENFORCEMENT — You are liable to us for any losses, costs, or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs, or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any post judgment collection actions.
34. GOVERNING LAW — This Agreement is governed by the following, as amended from time to time: the Credit Union’s bylaws; local clearinghouse and other payment system rules; federal laws and regulations, including applicable principles of contract law; and the laws and regulations of the state of Alabama. As permitted by applicable law, you agree that any legal action regarding this Agreement shall be brought in the county in which the Credit Union is located.
35. NEGATIVE INFORMATION NOTICE — We may report information about your loan, share, or deposit accounts to credit bureaus. Late payments, missed payments, or other defaults on your accounts may be reflected in your credit report.
36. MONITORING AND RECORDING COMMUNICATIONS — We may monitor and record communications between you and us, including telephone conversations, electronic messages, electronic records, or other data transmissions that affect your accounts or other products and services. Except as otherwise prohibited by applicable law, you agree we may monitor and record such communications without your approval or further notice to you.
37. ARBITRATION. Any controversy or claim arising out of or relating to this Agreement and/or loan account(s), (except as prohibited by law) shall be settled by binding arbitration. You further agree that any such arbitration shall take place in Morgan County, Alabama. Judgment upon any award rendered by the arbitrator may be entered by any court having jurisdiction thereof. The arbitrator shall determine the prevailing party, and the costs and expenses of the arbitration proceeding, including the arbitrator’s fees, shall be borne by the non-prevailing party, unless otherwise required by law. No provision of this Agreement, nor the exercise of any right under this Agreement, shall waive the arbitration requirement or limit the right of the Credit Union to: (1) obtain provisional or ancillary remedies, such as injunctive relief, writ of attachment, or protective order from a court having jurisdiction before, during, or after the pendency of any arbitration; (2) exercise self-help remedies, such as set-off; (3) evict, foreclose against or sell any real or personal property collateral by the exercise of a power of sale under a mortgage or other security agreement or instrument, a deed of trust, or applicable law; (4) exercise any other rights under this agreement upon the breach of any term or condition herein; or (5) to proceed with collection of the Account through all other legal methods, including, but not limited to, proceeding in court to obtain judgment. Any and all arbitration under this contract will take place on an individual basis; class arbitrations and class actions are not permitted. YOU FURTHER AGREE THAT YOU ARE WAIVING THE RIGHT TO TRAIL BY JURY AND TO PARTICIPATE IN A CLASS ACTION.
© CUNA Mutual Group 1993, 95, 96, 99, 2000, 03-07, 09, 2010, 13, 19 All Rights Reserved
FAIR and ACCURATE CREDIT TRANSACTIONS ACT FACT ACT DISCLOSURE
The Fair and Accurate Credit Transactions Act of 2003 was signed into law by President Bush on December 4, 2003. This law, which went into effect on December 1, 2004, made significant changes and additions to the Federal Fair Credit Reporting Act. The FACT Act enhances the ability of consumers to combat identity theft, increases the accuracy of consumer reports, and allows consumers to exercise greater control regarding the type and amount of marketing solicitations they receive. The FACT Act provides for free annual credit reports, increases the standard for the accuracy of the information furnished to credit reporting agencies, strengthens adverse action notices, and creates a right to a credit score from a credit reporting agency for a reasonable fee. The FACT Act also requires a lender or broker who is considering a home loan application to provide a credit score without a fee and adds certain rights for identity theft victims and measures intended to prevent identity theft, including a duty on creditors to take certain steps before granting credit when a fraud alert is contained in a credit file or accompanies a credit score. Section 217 of the FACT Act requires that if any financial institution (1) extends credit and regularly and in the ordinary course of business furnishes information to a nationwide consumer reporting agency, and (2) furnishes negative information to such an agency regarding credit extended to a member, the institution must provide in writing, a clear and conspicuous notice about furnishing negative information to the member. This written notice must be provided to the member prior to or not later than 30 days after furnishing the negative information to a nationwide consumer reporting agency. As a member, we would like you to be aware that under the FACT Act we may report information about your account to the credit bureaus when payments are late, missed or in default. If you have any questions, please call us at 256-355-5010.
The FACT Act EXPANDS CONSUMER RIGHTS & CREDIT UNION DUTIES UNDER THE FAIR CREDIT REPORTING ACT.
THE CREDIT UNION HAS NEW NOTICE REQUIREMENTS IN THE FOLLOWING INSTANCES:
1. CREDIT SCORING USED IN A RESIDENTIAL REAL ESTATE TRANSACTION.
2. NEGATIVE CREDIT INFORMATION FURNISHED TO CONSUMER REPORTING AGENCY.
3. RISK BASED PRICING USED IN ACTING ON LOAN APPLICATION.
4. TRANSACTION ON AN ACCOUNT PREVIOUSLY INACTIVE FOR MORE THAN 2 YEARS.
CONSUMER PROTECTION PROCEDURES IN ADDITION TO THE ABOVE NOTICES, CERTAIN REQUIRED PROCEDURES MUST BE ADOPTED AND MAINTAINED. AFTER RECEIVING A NOTICE OF DISPUTE FROM THE MEMBER, THE CREDIT UNION MUST CONDUCT AN INVESTIGATION AND REPORT ITS FINDINGS TO THE MEMBER WITHIN 30 DAYS. IF THE INFORMATION FURNISHED WAS INACCURATE, THEN THE CREDIT UNION MUST CORRECT THE INFORMATION WITH EACH CONSUMER-REPORTING AGENCY WHICH RECEIVED THE INACCURATE INFORMATION. CREDIT REPORTING AGENCIES MUST INCLUDE “FRAUD ALERTS” AND “ACTIVE DUTY ALERTS” IN THEIR REPORTS, NOTING WHEN THE CONSUMER DOES NOT AUTHORIZE NEW CREDIT EXTENSIONS. IN SUCH CASES, CREDITORS ARE PROHIBITED FROM GRANTING NEW CREDIT EXCEPT UNDER THE SPECIFIC AUTHORIZATION PROVISIONS OF THE STATUTE. CREDIT UNIONS ARE PROHIBITED FROM CHANGING CREDIT CARD ADDRESSES OR ISSUING ADDITIONAL CREDIT CARDS WITHOUT COMPLYING WITH THE FACT ACT RULES TO VERIFY IDENTITY.
DORMANT POLICY
General Policy Statement:
WCU Credit Union will handle dormant accounts according to the Guidelines of this policy.
Guidelines:
DORMANT ACCOUNTS. A member account shall be considered dormant if no activity has taken place with the account for 1 year.
Notice. When a member has a dormant account for a period of 1 year, the Credit Union will send a notice to the member via first class mail to the address on record. Members will be informed of the dormancy status and encouraged to activate, close, or incur a dormant account fee.
Fees. The dormant account fee is $10.00 per year, for as long as there has been no activity on the account after the dormancy notice has been provided to the member. This fee will be posted on the Credit Union’s fee schedule and may be adjusted by the Board at any time.
Internal Controls. Based upon the requirements of the Credit Union's Internal Control Policy (See Policy 3200), the Credit Union will implement an internal review of dormant accounts.
2. ESCHEATMENT TO STATE. Any account that is dormant after a three-year period, the funds in the account will be escheated to the State the member lives.
TRUTH-IN-SAVINGS DISCLOSURE (RATE SCHEDULE)
The rates, fees, and terms applicable to your account at the Credit Union are provided in this Truth-In-Savings/Rate Schedule.
The Credit Union may offer other rates for these accounts from time to time. Last Dividend Declaration Date: 03/16/2022
Except as specifically described, the following disclosures apply to all of the accounts. All accounts described in this Truth-In-Savings/Rate & Fee Schedule are share accounts
unless otherwise noted.
1. Rate Information. The Annual Percentage Yield is a percentage rate that reflects the total amount of dividends to be paid on an account based on the dividend rate and frequency
of compounding tor an annual period. For Share, Money Market (Daily Action), and IRA accounts, the Dividend Rate and Annual Percentage Yield may change quarterly as determined
by the Board of Directors. The Dividend Rates and Annual Percentage Yields are the rates and yields as of the last dividend declaration date which is set forth in the Truth-In-Savings/Rate Schedule.
2. Nature of Dividends. Dividends are paid from current income and available earnings after required transfers to reserves at the end of the dividend period.
3. Dividend Compounding and Crediting. The compounding and crediting of dividends and dividend period applicable to each account are set forth in the Truth-In-Savings/Rate
Schedule. The Dividend Period is the period of time at the end of which an account earns dividend credit. The Dividend Period begins on the first calendar day of the period and ends on
the last calendar day of the period.
4. Accrual of Dividends. For Share, Money Market (Daily Action), and IRA accounts, dividends will begin to accrue on noncash deposits (e.g. checks) on the business day you make
the deposit to your account. For Share, Money Market (Daily Action), and IRA accounts, if you close your account before accrued dividends are credited accrued dividends will not be paid.
5. Balance Information. The minimum balance requirements applicable to each account are set forth in the Truth-In-Savings/Rate Schedule. For Share accounts, there is a
minimum average daily balance required to avoid a service fee for the dividend period. If the minimum average daily balance is not met, there will be a service fee as set forth on the
attached fee schedule. For Share and Money Market (Daily Action) accounts, there is a minimum average daily balance required to obtain the Annual Percentage Yield for the
dividend period. If the minimum average daily balance is not met, you will not earn the stated Annual Percentage Yield. For Share, Money Market (Daily Action), and IRA accounts using
an Average Daily Balance method, dividends are calculated by applying a periodic rate to the average daily balance in the account for the period. The average daily balance is determined
by adding the full amount of principal in the account for each day of the period and dividing that figure by the number of days in the period.
6. Account Limitations. For Share Accounts & Money Market (Daily Action Accounts, no more than six (6) preauthorized, automatic or telephone transfers may be made from
these accounts to another account of yours at WCU or to a third party outside of WCU in any month, and no more than three (3) of these six (6) transfers may be made by check, draft,
or debit card to a third party. Payments made to your WCU loan are excluded from this limit. If you exceed these limitations, your account may be subject to a fee or be closed.
https://www.wcucu.com/wcu/wp-content/uploads/2017/03/BlkENGinsurlabel.png
https://www.wcucu.com/wcu/wp-content/uploads/2017/03/EqualHousingLender.png
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government.
National Credit Union Administration, a U.S. Government Agency